Need help finding account.

Discus and support Need help finding account. in XBoX Accessibility to solve the problem; I bought a new Xbox series X because my old one was severely playing up. I signed into my account and found every thing has gone, every game I... Discussion in 'XBoX Accessibility' started by Peter Wright2, Jul 24, 2023.

  1. Need help finding account.


    I bought a new Xbox series X because my old one was severely playing up. I signed into my account and found every thing has gone, every game I downloaded has vanished. If I go to download them again from the Xbox store, I have to pay for them again. Obviously I must have another account but I have no clue what the email address and password is. How can I find it, any help most appreciated because at the moment my Xbox series X is empty,I had downloaded about three hundred games and I can't pay for that lot again. Sorry for waffling on.

    :)
     
    Peter Wright2, Jul 24, 2023
    #1
  2. Janet_C Win User

    Need help finding account.

    Hello!

    I'm a Independent Advisor. I will be glad to help you.

    The only ways to find an email are listed here

    https://support.xbox.com/help/account-profile/m...

    Also, if you have ever sent an email to a family member or friend, you can ask them to provide you with the sender's address.

    Best regards.
  3. WPAK Win User

    Need help finding account and password

    Hi there,

    this link has some tips on how to recover lost account information:

    support.xbox.com/.../forgot-microsoft-account

    If you still can't find the Microsoft account (email) you will need to contact Xbox Support via
    support.xbox.com/contact-us they will ask a few questions about the account and if you are able to answer them correctly they will give you the Microsoft account email, if you have
    that, you should be able to reset the password if necessary via the steps mentioned on the first link
  4. Janice V. Win User

    I need help finding my account

    Hello and welcome to our community!

    We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

    I understand that you’ve forgotten the email address associated with your account. While this might be unexpected, it’s essential for the account holder to know or have access to the email address they are using. To assist you, here are a couple of options:

    Recover Your Email Address:

    Visit this link: https://support.xbox.com/en-US/help/account-pro... for guidance on recovering or identifying your email address.

    Use Security Information:

    You can also use this link: https://account.live.com/username/recover to check if alternate security information, such as a phone number associated with your account, can help you regain access.

    If the above steps don’t work, unfortunately, we’re unable to retrieve or provide your email address information. Please note that Xbox Support cannot disclose this information, even if you know your gamertag.

    Additionally, since this is a public online forum, I want to remind you that I am a fellow user and do not have access to any accounts. I will respond to you shortly and apologize for any delay. My goal is to share insights and information that may be helpful to others.

    I hope this information helps! Let me know if you have further questions.
  5. Rodrigo Oliver Win User

    I need help finding an account email.

    Hi James, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Sadly, if you can't provide the necessary information, it won't be possible to recover the account.

    The process is done via a form, and you need to know at least which e-mail was it, without the form won't progress forward.

    Try searching your e-mail accounts for anything related to Microsoft.
  6. Darhyl Amizola Win User

    Need help finding Microsoft account associated with Minecraft account

    Hi Eli! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Minecraft account.

    I'm afraid Microsoft Xbox does not have any tools to manage linked 3rd party accounts.

    The only best option to find the Microsoft account where your Minecraft was migrated and where your Minecraft game license was purchased is to sign in to all of your Microsoft email accounts on account.microsoft.com > payment and billing > order history > select the date of range when you purchased your Minecraft game.

    From there, check if you have any Minecraft transactions. If you have found the transactions, use the same Microsoft account to log in to Minecraft Launcher.

    If you're unable to find the Minecraft game transaction, check your other Microsoft email accounts' order history.

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
Thema:

Need help finding account.

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