Need help creating an Account takeover case

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello He, to request an ATO (Account Takeover), you have to contact again by chat choose another subject and go through the virtual agent and will be attended by a person who can help you.

Hello again, in this case you will have to contact Xbox Customer Service and request an Account Takeover (ATO)

Hello again, as you mentioned support in these cases they usually perform an Account Takeover, but this is similar to the online account recovery form, the difference is that it is filled out by the support agent and sent to Microsoft.

If by the online form you were not able to recover your account you can try to talk to them and request an Account Takeover, but it is not guaranteed that you will recover your account.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Bartosz, if your Microsoft account that had Minecraft went missing and you managed to create another account with the same email means that it was hacked, in which case you should try to recover it.

Because you created another account, the recovery form should not work for your process, in this case you should contact Xbox Customer Service and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

https://support.xbox.com/en-US/contact-us

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello James, when it comes to situations of this genre of account hacking, the ideal is not to create a new account with the account that was hacked.

You mention that your friend has already filled out the account recovery form, and has not succeeded, in which case I will recommend that you should contact Xbox Customer Service and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

However the ATO is a similar procedure to the online form, but done by a Microsoft agent, it will need as much information as possible for you to do the procedure.

https://support.xbox.com/en-US/contact-us