Need help connecting my Xbox series s to my Xbox app

Hi, my Xbox Series S is connected to WiFi but I will try directly connecting it to my router. My games were installed directly to the Xbox Series S but I just bought a external SSD drive 5 minutes ago to move everything so I can have more room and incase i needed to reset my Xbox. Let's see if those changes will help. Otherwise I have nothing else connected to my Xbox Series S. I have no mobile hotspot currently.

-Shawn

Turns out it was somehow trying to connect to either the xbox one s or xbox series s consoles in my house for some reason. Turning them off fixed it.

Sidenote: In all my experiences with wireless xbox controllers (xbox 360, xbox one, xbox series x/s) the sync button needs to be held to be put into pairing mode (quarter ring rotating clockwise /flashing xbox logo), while the button on the console needs a single press, if it helps anyone.

Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.

It sounds like your Xbox Series S may be experiencing a hardware issue if it is not turning on properly and only flashing. However, there are a few things you can try to troubleshoot the issue:

Ensure that your Xbox Series S is plugged in and turned on. Check that the power cable is firmly connected to the console and the outlet.

Try resetting the console by holding down the power button on the console for 10 seconds until it fully turns off, then turn it back on.

Check that your Xbox Series S is connected to the same network as your Windows 11 laptop. You can do this by going to the Settings app on your Xbox, then selecting Network > Network settings.

Ensure that your Xbox Series S is set up for remote play by going to the Settings app on your Xbox, then selecting Devices & connections > Remote features. Make sure that the "Enable remote features" option is turned on.

If none of the above steps work, you may need to contact Xbox support for further assistance. They can help you troubleshoot any hardware or software issues with your Xbox Series S.

Hi AJ, I have tried the steps you provided plus direct connected my Xbox to my router. I can not get my Xbox 360 profile to download on my Xbox Series S. I have factory reset my Xbox Series S and tried again still won't work. I even restarted my modem and router to see if that would help. Nothing works I get the same message every time can't connect to Xbox live service, check you internet connection and try again.

Any other ideas? Xbox needs to fix this, this is ridiculous.

-Shawn

Xbox One S, not series S. And I just tried and it says it connected on my phone but “can’t connect to the internet”,on my xbox