need help can i talk to someone

Are you talking about an Xbox gift card?

Are you talking about like a visa gift card?

What type of gift card are you talking about?

Have you checked your order history at account.microsoft.com to see what the purchase may have been for?

What kind of gift card do you have? Is it an Xbox giftcard? If so once you redeem it the entire balance of the giftcard should be available on your account. You can try to redeem it again

here or view your purchase history
here.

You can also visit https://beta.support.xbox.com/contact-us for more help

First, I'd change the password for the account. Then you can request a refund

https://beta.support.xbox.com/help/subscriptions-billing/manage-subscriptions/digital-goods-subscriptions-refund

Hi Niquanbarber,

Which game have you bought?

maybe you need to have Xbox live gold to play the game?

Greetings,

please do not bump a thread from 11 months ago thanks.