Need help after incorrectly set lock / activation by Enforcement Team

Capitain Gonzo · Oct 1, 2020

Hallo,

I have been for example XBOX Ambassador since May 2019. At the beginning of September 2020, I received a permanent lock on XBOX Live from the XBOX Enforcement Team - without warning. I allegedly violated Microsoft's Code of Conduct.

After I contacted the XBOX Enforement Team to check my lock wrongly issued by the Enforcement Team, I was released with the apology that I shouldn't have been locked.

=================

XBLPET Agent :17.9.2020, 18:54:00

Hello !

Thank you for using Case Review! After reviewing the circumstances leading to this account’s suspension, we have determined this account does not meet our criteria for suspension. Apologies for the inconvenience this
has caused, we will be lifting this suspension at this time. Please allow up to 24-hours for all functions to return to the account.

Thanks again!

=====================

I'm very happy about it, I am unlocked for everything XBOX Live works to 100% , other than the XBOX Ambassador program. All my Badges are gone.

I have already contacted the support, there was a lot of effort, but they couldn't help me. They said I should contact you XBOX Ambassador.

The following problems cause the wrong enforcement still for me:

- I can no longer be an active member XBOX Ambassador

- The badge XBOX Ambassador has disappeared from my profile

- The badge XCLOUD founding member has disappeared from my profile

- The Gamepass app tells me I would be blocked (but works)

Is hier a Community Manager, because I have been among other things excluded from the XBOX Ambassador program due to the incorrectly issued lock.

I would be very happy to receive support

Greetings

:)

Smwutches

You would need to email xboxambs @ microsoft.com (remove the spaces) to contact Ambassador staff.

The Xcloud badge was never added to profiles so that is working correctly.

BM x AJP x

delete your profile hard shutdown your console

Reboot then redownload your profile

Just tried this, didn't work unfortunately, thanks for the suggestion though.

ngocphi

delete your profile hard shutdown your console

Reboot then redownload your profile

Dawnzeh

What do you mean by "Ghost Suspension"

Thanks.

I have no idea, i've never heard of it but one of the advisers on the "contact us" section said i should query a ghost suspension on this forum. Personally i've never heard of it but i just followed the instructions.

Its complete garbage on how difficult it is to get in contact with one of the staff members who took action towards an account that is yours. A case review might help but usually all you will get is a copy and paste reply from a notepad document which is
lame.

BM x AJP x

What do you mean by "Ghost Suspension"

Thanks.

I have no idea, i've never heard of it but one of the advisers on the "contact us" section said i should query a ghost suspension on this forum. Personally i've never heard of it but i just followed the instructions.

Need help after incorrectly set lock / activation by Enforcement Team