Need help adding your account to an Xbox One console? Check here!

Whether you need assistance adding your account to an Xbox One console or are running into issue adding your account, you've come to the right place! Check below for some helpful scenarios regarding adding an account to your Xbox
One console.

How can I add my account on an Xbox One console?

You can add your account to an Xbox One console by going through the following steps:

• Press the Xbox button to open the guide
• Select your gamerpic in the upper-left corner of the screen and move all the way down and select
  Add new
• Enter the email address for the Microsoft account that you want to add, and then select
  Enter. Make sure to not select Get a new account.
• Enter the password for your Microsoft account that you want to add, and then select
  Enter
• Read the Microsoft Service Agreement and Privacy Statement, and then select
  I Accept
• Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox One console
  

I'm unable to add my account to my Xbox One console?

If you are running into issues adding your account to your Xbox One console, go through the following steps:

• First, check the
  Xbox Live Status page to see if there issues that may affect signing/adding accounts
• If there are no affected services on the Xbox Live Status page,
  power cycle your console
• Attempt to add your account again by following the steps above
  

How can I switch profiles on the Xbox One console?

If you have more than one profile saved to your Xbox One console, you can switch profiles from the Home screen:

• Press the Xbox button to open the guide
• Select the profile that you want to switch to and select Sign in

Still have questions? Go ahead and create a new support post here on the
Xbox One Console forum for community assistance.

:)

 

Issues Purchasing Content? -- Check here!

Heyo!

Are you having issues purchasing content? If so, you've come to the right place. Take a look at the categories below and see if any of them help.

Table of Contents:

1. Marketplace is Unavailable
2. Region Issues
3. Billing Information
4. Age Issues
5. Other Helpful Links

___________________________________________________________

1. Marketplace is Unavailable

Keep in mind that the issue might not lie with your setup at all. Before going any further, head over to the
Service Status page and make sure that the Xbox Live Marketplace is up and running.

2. Region Issues

In order to have the best experience on the marketplace, make sure that your account region and physical location match. Your account region was set when you first created your Gamertag and can be checked by going to
account.live.com and clicking on “Personal Information”.

If your account region no longer matches your physical location, you have can
Change the region of your Xbox Live account (assuming your meet the requirements), or you can create a new account to reflect your location. If you don’t currently live in an
Xbox One supported region then you may continue to experience issues with purchasing or downloading from the marketplace.

I really shouldn’t be getting these region errors.

Are you sure? Positive? 100% certain that you don’t fall into any of the scenarios listed above?

Yes!

Alright, please create or find a thread in this forum that describes your specific issue. Please include the following information:

Account region:

Physical region:

Internet Service Provider (ISP):

Content you are trying to download:

3. Billing Information

It is possible your account has a billing violation on it. This would prevent you from purchasing anything on the console or even redeeming prepaid codes. To check this, visit
commerce.microsoft.com. If you have a past-due balance, you can pay it off here or by contacting
phone support.

If you are sure that all the information on the account and card are correct, you could try to remove the payment method and re-add it back to your account. You could also try using a different payment method. For tips on how to manage these payment options,
take a gander at our Managing Payment Methods sticky.

Alternatively, you could purchase a pre-paid card from a local retailer or online. These cards can be redeemed for Microsoft points, games, add-on content, or Xbox LIVE time.

I have tried everything and still can’t purchase content with my card.

If none of the above troubleshooting has helped you out, you can create a new post in this forum for us to take a look at. Please include the following information in your post so we can better assist you.

What are you trying to purchase?

What error code or message are you receiving (from the console)?

What region is your account?

What region do you physically connect from?

4. Age Issues



It says I’m underage.

First the obvious question: are you underage? If you are you can still gain access to T- and M-rated content on the Marketplace, but you will need your parents’ permission. They can set up your Online Safety settings to allow you access to content based on
what they deem appropriate. Have them check out the Xbox One Family Information sticky for more information on these settings.



I created the account when I was underage, but I’m not anymore.

Head over to our
Promote a child account to an adult account on Xbox 360 or
Promote a child account to an adult account on Xbox One support articles for more information.

But I’m not underaged!

Here’s a less obvious question: how old does Xbox LIVE think you are? When you created your account, you were asked to put in your birthday. If you are using a hotmail.com or live.com email address, it may have automatically added the year, but still
asked you for the month and day. Once set, this is your birthday and cannot be changed.

So, if you set the birthdate wrong, your account may treat you as a child based on this information. If it is incorrect you will have to create a new account with the correct information or wait until your account reaches the appropriate age of maturity for
your region and then promote your account.

I don’t remember what birthdate I put in.

At this time there is no way for us to provide you with this information. If you can’t remember what birthdate you put in and you are now getting age-restriction messages when trying to purchase content, you may have accidentally put in the wrong date. The
only way to fix this experience is to create a new account with the correct birthdate.

5. Other Helpful Links



Find your Xbox One content

Launch your Xbox One content

Your account is blocked from buying in Xbox Store message

View the status of software installation

Insert disk or purchase digital copy message

Uninstall Xbox One content

Pause/cancel a download/installation

Issues downloading a game or app

Wear or use an avatar item

View/download add-ons for your Xbox One games

 

Questions about your Microsoft account? Check here!

Have you forgot you're Microsoft account password? Unable to remember the Microsoft account email for your gamertag? If you are running into one of these scenarios, have no fear! Below, you will find a list of scenarios that you
might run into regarding your Microsoft account as well as the solutions:

Forgot your Microsoft account password?

If you have forgot you're Microsoft account password, you will need to reset your password. Just follow the steps listed on our
Reset your Microsoft account password page.

Having trouble finding the Microsoft account associated with your gamertag?

If you don't know your Microsoft account email address, simply follow the steps listed on our

Find your Microsoft account email address page. From there, you can try a few different methods for retrieving this information.

Do you need to update your account information?

If you need to update items such as billing information, just head on over to our

Manage Account page. From there, you can update your billing information and find all of the steps you will need to manage your account.

Do you think that your account may have been hacked?

If you think that your Microsoft account might have been compromised, we suggest that you reset your password as soon as possible. To change your password, follow the steps listed above in the 'Forgot your Microsoft account password?' scenario. Additionally,
you will want to go through the steps provided in our
Compromised Account Solution page.

Have questions about managing family settings on the Xbox One console?

If you have questions or issues with managing your family settings, check out our

Family Settings page for some helpful information such as troubleshooting changing online safety or privacy settings on the Xbox One.

Still have questions? Go ahead and create a new support post here on the
Account forum for community assistance.