Need help accessing account.

Have you tried contacting Xbox customer support link to their contact info here: https://beta.support.xbox.com/contact-us

Hello

You would need to go though Official Xbox Support, Xbox Ambassadors and the forums teams have limited tools.

https://beta.support.xbox.com/contact-us

Hi Richard, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Thank you for reaching out to the Microsoft Community. My name is Rodrigo and I'm happy to help.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you.

The account recovery form can only be used if two-step verification isn't turned on.

If you did not have 2FA active on the account, and the account was not deleted due to inactivity, you will need to try the Account Recovery Form: https://account.live.com/acsr

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

Let me know if you need more help.

Regards,

Rodrigo

Sorry to hear it. Unfortunately, once a birth date has been set on the account you cannot remove or change it. The account must age naturally. Contact phone support and tell them you want the auto renewal turned off. If they cannot do it for you then
have one of your parents hop on the phone for you.

If Dad set it up as a child account for his own Microsoft account, then he can find it in the Family section of the
Microsoft Account website. Otherwise, your sole option may be the account recovery process, and that will involve contacting
Xbox Live Support. When prompted, you should decline the virtual agent and perhaps choose a different option (if available), such as requesting a callback.