Need Groove Music Pass Points refunded

If you're referring to Microsoft points from the Microsoft Rewards program, you would need to contact their customer support via their redemption page.

Nothing anyone here can do as we do not have access to your account & billing info.

It could be taking longer due to your bank.Some banks in the U.K. take longer than 5 working days to clear funds going into your account.

All you can do is carry on working with support as they are the only ones who can deal with refunds.

It might be worth contacting them by phone.Freephone number is 0800 587 1102

If it helps, I have located my email receipt for signing up to Groove Music Pass on Dec 22, 2016 and can forward that if needed.

https://support.microsoft.com/en-us/help/4046109/groove-music-and-spotify-faq

I pre-paid for an annual Groove Music Pass. What were my options?
Your recurring annual Groove Music Pass continued through December 31, 2017.  If your Pass subscription extended beyond December 31, 2017, then by February 1, 2018, Microsoft gave you a prorated refund from December 31, 2017 onwards (if we were able to issue
a refund to your credit card/payment instrument on file). If we were unable to refund your payment instrument on file, Microsoft provided 120% of that prorated amount in a Microsoft gift card in your Microsoft account to spend at the Microsoft Store.  

If you cancelled your annual Groove Music Pass subscription before December 31, 2017, then:

• If you cancelled your subscription within 30 days of the start of your subscription, we gave you a full refund if we have your credit card/payment instrument information and it supports refunds. If we couldn’t refund your payment instrument on file, we
  provided 120% of that amount in Microsoft gift card value.
• If you cancelled your subscription after 30 days from the start of your subscription, we gave you a prorated refund (if we could issue a refund to your credit card/payment instrument on file). If we couldn’t refund your payment instrument on file, Microsoft provided 120%
  of that prorated amount in Store credit.

I was a monthly Groove Music Pass subscriber. What were my options?
If your subscription extended beyond December 31, 2017, then by February 1, 2018, Microsoft provided you with a prorated refund from December 31, 2017 onwards (if we could issue a refund to your credit card/payment instrument on file). If your payment instrument
on file does not support refunds, Microsoft provided 120% of that prorated amount in a Microsoft gift card

Hi Jacknicolas! My name is Ricardo an independent advisor ready to help you with this situation!

On December 31, 2017, the option to stream, purchase, and download music from Groove Music was discontinued. If your purchased music was downloaded, you’ll still be able to listen to it.

When Microsoft announced the discontinuation of the Groove Music Pass streaming service on October 2, 2017, they notified customers that Groove Music Pass content would be available to move to Spotify until January 31, 2018. Unfortunately, that window has now passed.

More information about it here

https://support.microsoft.com/en-us/windows/gro...