Need games back

Discus and support Need games back in XBoX on Consoles to solve the problem; My home recently got broken into and someone stole my xbox and hard drive. Along with my t.v theres a couple games (seige and pubg) that they must have... Discussion in 'XBoX on Consoles' started by Zach_010, Apr 30, 2019.

  1. Zach_010
    Zach_010 Guest

    Need games back


    My home recently got broken into and someone stole my xbox and hard drive. Along with my t.v theres a couple games (seige and pubg) that they must have removed to install a new game, I found a game that wasn't there before so I assume they bought a game.?
    But anyway I've taken all my card info away and change the account password along with now adding a passkey password to try and prevent them from accessing the account again.... So anyways is there any way i could get those two games back without have to rebuy
    them?

    :)
     
    Zach_010, Apr 30, 2019
    #1
  2. Saeleth Win User

    Need games back

    I recommend reaching out to law enforcement, if this person is taking the system online it should be easy enough to find and arrest them and have your property returned. As for the games, games you purchased digitally you can redownload whenever you like.
  3. LegoNinja187 Win User

    Need games back

    You just need to be signed into an Xbox One and then you can download any game that you own digitally, it doesn't have to be your home Xbox.
  4. Airyrose666 Win User

    Need games back

    They should be listed as ready to install in your Games and Apps if you bought them digitally.
  5. PalmettoBling Win User

    Need games back

    There are a couple things you should do.

    First would be to log into
    your Microsoft Account page
    and click on Payments & Billing > Order History. You need to check if the pruchases were made with your account, and if you want to have them removed, click "Get order help" under the fradulent orders and find details on how
    to reach out to representatives who can assist with that. It's also a note that they would appear installed if they used a disc to play them on the console, but are not playable without a disc, even though they appear to be installed.

    Also on your Microsoft Account is a Devices section, and if you still do not have your console hardware back, you should remove that console from your Devices associated with your account. That will also further secure your account from unauthorized purhcases
    or other security risks.

    Additionally, you should review over
    this FAQ for digital games
    , which will provide some more information on how to get your digital games back and how the system works.

    Please let us know if you have any other questions or need any further assistance. Your situation is a real bummer, and I'm sorry it happened to you. Best of luck!
  6. SilentParasite Win User

    Need games back

    If the games you want back are Hardcopies then no Microsoft would not replaces those, if they were purchased digitally from the Xbox Store then they would appear in your games to install list.
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Need games back

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