necesito ayuda urgente! [Mod Translation - I need urgent help!]

Emilio

As there is no further info that we can provide to you on this matter, we will now be locking this thread.

If you have any other questions or concerns, please, feel free to create a new thread and we will cater to you there.

Thank you for being a part of the Xbox Family. I do wish you a wonderful rest of your day.

muchas gracias ya me asegure de cambiar la contraseña y gracias por contestar esto en verdad <3

[Mod Translation - thank you very much already make sure to change the password and thank you for answering this really]

Hey Emilio

Thank you for taking the time to post this on the Xbox Forums. I'm so sorry to hear that you having to look for a way to track a stolen console.

There are few things that can be done in this situation, but the most important things would be:

1. Make sure you change the password of your account.
2. Report the stolen console to your local authorities.
3. Verify your billing activity to make sure no unauthorized purchases have been made to your account.

You can review all this info by reviewing
this article, which will provide links to assist you streamline this process.

I'm sorry about any confusion or turmoil this might have caused.

Hey there,

What happens when you try to go online? Are you seeing any error messages or error codes?

Let us know!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hello Enrique,

Thank you for bringing this issue to our attention. Do you mean that someone hacked your account? The article entitled

I Think My Account Has Been Hacked is able to help recover an account. The
Xbox Support Team is also able to assist with recovering a hacked account. Be sure to let us know the results!