Nba 2k23 wont advance to online game freezes up

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

"1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​"

If that didn't work kindly uninstall and reinstall the game, Dion.

That's really odd.
May I know what was the NBA edition that you purchased?
The Jordan edition?

https://www.xbox.com/games/store/nba-2k23-micha...

From instant gaming, its 2k23 nba

Hi Shadric! I'm more than happy to help you!

I just want to clarify, does the game pass error message show up whenever you launch the game NBA 2k23?

Or do you mean the error message shows up whenever you try to play the game online?

If it's the first question, it could be a licensing glitch. If you're certain you're using the account where you have pre-ordered the game NBA 2k23, kindly uninstall and reinstall the game.

Please take your time and let me know if it works.

Best Regards,
Darhyl

Yes I double check that, this version is for Xbox one and x/s. The game is nba 2k23