Não recebi o dinheiro do reembolso (I did not receive the refund money)

CesinhaExtremer · Apr 21, 2019

Comprei battlefield 4 Premium achando que viria com o jogo e a Premium, quando vi que era apenas o Premium solicitei o reembolso. Aparentemente foi aceito mais nao recebi o dinheiro de volta.

Observação: no meu histórico de pagamentos aparece que o Battlefield 4 foi reembolsado e que também os R$5,00 que resgatei do microsoft rewards foi reembolsado mais eu nao pedi reembolso disto apenas do battlefield 4

Translate-I bought Battlefield 4 Premium thinking it would come with the game and Premium, when I saw that it was only Premium I requested a refund. Apparently it was accepted more than I received the money back.

Note: In my payment history appears that Battlefield 4 has been refunded and that also the $5.00 that I redeemed from Microsoft Rewards has been refunded more I have not asked for a refund of this only from Battlefield 4

:)

XBF Nestor S

Hey there
CesinhaExtremer thanks for taking the time to bring this issue to us.

We apologize for the inconvenience this has caused but rest assured we are here to help, in this matter the best
course of action would be to Request
a Callbackfrom one of our Xbox Support Specialists since they are the best equipped, tool wise, to handle billing issues (we don't have access to billing or account
information). Give it a shot and let us know how it goes.

Side note: The refunds do take 72 hours to get to the customers end.

UrubuCandango

Recebi apenas o segundo E-mail, a qual notifica o reembolso ( que não houve )

[Translation-I received only the second email, which notifies the refund (which did not happen) ]

Angelo gabriel rodri

Hey Angelo

Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about a refund you requested.

Did you receive any email notification after you requested a refund? The best info we can provide for you on this matter, would have to be to respond to that email, as this will get you in touch with the agent handling your case to receive further feedback.

I hope this helps.

Sim, eu já recebi o reembolso mas a moeda dentro do jogo contínua, mesmo após o reembolso

TwiggyChimera77

Oi! Quando você pede reembolso, a equipe da Microsoft te manda um primeiro e-mail dizendo que irá analisar o seu caso e que em no máximo 72 horas você receberá o seu dinheiro de volta. O segundo e-mail é sobre a notificação de que você recebeu o reembolso.
Qual deles você recebeu? Um? Os dois? Dependendo da sua forma de pagamento, se for cartão de crédito, o reembolso vem como desconto na próxima fatura.

Hi! When you request a refund, the Microsoft team sends you a first email saying that it will analyze your case and in a maximum of 72 hours you will get your money back. The second email is about the notification that you received the refund. Which
one did you receive? One? Both? Depending on your payment method, if you are a credit card, the refund comes as a discount on the next invoice.

LukasTaylor1

Último dia e ainda não recebi. :/

Você conseguiu o seu?

[Translation - Last day and not yet received. : /

Did you get yours?]

Não recebi o dinheiro do reembolso (I did not receive the refund money)