Não consigo resgatar os benefícios do xbox game pass ultimate [Mod Translation - I can't...

só não consigo resgatar os pontos

[translation]

just can not redeem the points

Hey Pedro

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with your subscription.

Are you able to verify that your subscription is being recognized by the system? This can be done by viewing the

services and subscription page.

If you are able to see it there, then there is a chance that your subscription may need some additional attention.

For this, I would have to recommend that you
contact Xbox customer support, as they would be equipped with the righttools to assist you further.

I hope this is of some use to you.

Hey Pedro

Thank you for taking the time to reply to this thread.

I would have to recommend that you reach out to Xbox Customer Support, as they would be much better equipped to assist you in troubleshooting your subscription.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Hey Pedro

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with your subscription.

Are you able to verify that your subscription is being recognized by the system? This can be done by viewing the

services and subscription page.

If you are able to see it there, then there is a chance that your subscription may need some additional attention.

For this, I would have to recommend that you
contact Xbox customer support, as they would be equipped with the righttools to assist you further.

I hope this is of some use to you.

no, my signature is not being recognized by the system, what do I do

You don't mention which game but from your history it looks like it is FIFA 13. To redeem Online Pass in FIFA 13 you need to load the game, go to Multiplayer and you should see the option to Redeem an Online Pass. EA use 16 digit codes where Microsoft use
25 digit codes. You can't redeem the code in the Xbox Marketplace.

However, you seem to have a silver Xbox Live account so redeeming an Online Pass won't be of any extra benefit to you.

Google Translate version

Você não menciona qual o jogo, mas a partir de sua história parece que é FIFA 13. Para resgatar Online Pass no FIFA 13 é necessário para carregar o jogo, vá para Multiplayer e você verá a opção de resgatar um Passe Online. EA usar 16 códigos de dígitos onde a Microsoft usar 25 códigos de dois dígitos. Você não pode resgatar o código no Marketplace da Xbox.

No entanto, parece que você tem uma prata conta Xbox Live para resgatar um Online Pass não será de qualquer benefício extra para você.