Não consigo cancelar o Game Pass[Translation-I can't cancel the Game Pass]

PedroAugustoGG · Jun 6, 2020

Bom dia

Gostaria de cancelar a assinatura do Game Pass porém não esta aparecendo o botão de cancelar na página de subscrição

Gostaria muito de cancelar pois estou cortando custos esse mês e infelizmente estou precisando muito não precisar pagar a assinatura esse mês

Agradeço desde já a atenção.

[Translation-Good morning

I would like to cancel the Game Pass subscription but the cancel button on the subscription page is not appearing

I would love to cancel because I'm cutting costs this month and unfortunately I'm really in need of not having to pay the subscription this month

Thank you for your attention.]

:)

trevisanplayer

Não consigo cancelar o pagamento automatico e nem apagar o cartão de credito

ajudem pf.

valeu!

[Translation: I can't cancel the automatic payment and not delete the credit card

help pf.

Thanks!]

muriloalves6

Quero comprar gold mais o game pass interrompe nao consico cancelar o game pass pelo site

-[Translation - I want to buy gold plus the game pass stops I can't cancel the game pass on the site]

XBF Brad A

Hi Pedro,

Thanks for the reply. We recommend to request a call from support to assist you further.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

Pain130798

você pode fazê-lo usando seu console ou em um PC no site da microsoft; se estiver no console, vá para opções, depois para assinaturas e pode cancelar a renovação automática, ou seja, quando o tempo que você já pagou terminar , da próxima vez que terminar,
não haverá nova cobrança

[Translation-you can do so using your console or on a PC on the microsoft website; if you are in the console, go to options, then for subscriptions and can cancel automatic renewal, that is, when the time you have already paid ends, the next time
you finish, there will be no new charge]

XBF Brad A

Hi Pedro,

Thanks for reaching out to the forums. We understand you are wanting to cancel a subscription. With any subscription you need to turn off the auto renewal. Then you re able to cancel the subscription. Here is a guide for

cancelling recurring charges.

Hope this helps.

Brad

Não consigo cancelar o Game Pass[Translation-I can't cancel the Game Pass]