Name fields are greyed out in live support (cannot get support due to bug)

Discus and support Name fields are greyed out in live support (cannot get support due to bug) in XBoX Games and Apps to solve the problem; I need help with a problem but cannot enter name and surename in support (greyed out) wich is required for contact! HEEEEEEEEEEEEEEEELP! Tried 2... Discussion in 'XBoX Games and Apps' started by LL-77, Dec 1, 2016.

  1. LL-77
    LL-77 Guest

    Name fields are greyed out in live support (cannot get support due to bug)


    I need help with a problem but cannot enter name and surename in support (greyed out) wich is required for contact! HEEEEEEEEEEEEEEEELP! Tried 2 different accounts.

    :)
     
    LL-77, Dec 1, 2016
    #1
  2. BobBackwards999
    BobBackwards999 Guest
    Cannot chat with xbox support because my name is greyed out

    I'm trying to chat with xbox support. My first name and last name fields are greyed out and I cannot type my name in. My email address is present and correct. There is no way for me to contact support chat.
     
    BobBackwards999, Dec 1, 2016
    #2
  3. AquaticAmoeba99
    AquaticAmoeba99 Guest
    Xbox support chat won't start.

    I am having the same issue. Microsoft are trying to sort it out, but my Microsoft account and billing details are all complete and it still doesn't allow me to use on line support - the first name and surname fields are greyed out so I cannot submit a support
    request online.
     
    AquaticAmoeba99, Dec 1, 2016
    #3
  4. Catherine Cus.
    Catherine Cus. Guest

    Name fields are greyed out in live support (cannot get support due to bug)

    Hi,

    Have you tried using a different web browser? (e.g. Internet Explorer, Google Chrome, Mozilla Firefox)

    You may set your Microsoft account’s profile name on this
    link    .

    Thank you.
     
    Catherine Cus., Dec 1, 2016
    #4
  5. Catherine Cus. Win User

    Name fields are greyed out in live support (cannot get support due to bug)

    Hi,

    Have you tried using a different web browser? (e.g. Internet Explorer, Google Chrome, Mozilla Firefox)

    You may set your Microsoft account’s profile name on this
    link    .

    Thank you.
  6. AquaticAmoeba99 Win User

    Xbox support chat won't start.

    I am having the same issue. Microsoft are trying to sort it out, but my Microsoft account and billing details are all complete and it still doesn't allow me to use on line support - the first name and surname fields are greyed out so I cannot submit a support
    request online.
  7. LocoCrib204495 Win User

    Account and Family Help

    Can anyone help been trying for two days to contact support via chat and the first name surname fields are always greyed out so it won't let me start the chat?
  8. Wynters_X Win User

    Chat With Microsoft Support Greyed-Out required Fields

    All my billing information is correctly filled but it stills displays the old name and email address.
  9. {Parity} Win User

    Chat With Microsoft Support Greyed-Out required Fields

    Make sure all your account information including the billing information is filled in correctly. Let us know if that helps. Good Luck!!
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Name fields are greyed out in live support (cannot get support due to bug)

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