MyVIP Star Boost Offer not calculating - Xbox One Console purchases

GoPostalMan · Feb 9, 2017

Good afternoon all,

I am trying to figure out if Xbox One Console purchases count towards the MyVIP Star Boost offer. I made a 'qualifying' purchase on Friday of last week but i still don't see any credit indication on the $75 dollar bar graph thing.

Do purchases have to be made from the 'Xbox Store' online through the website or do purchases on the console count as well?

Thank you

:)

XBLRewards8 · Feb 9, 2017

Have u even bothered to look at my. Purchase. History. If you have buy some glasses.

Hello tons3y,

As mentioned in your previous post (Thanks for nothing), your Minecraft purchase was applied to the MyVIP Boost
offer in February (along with your Rocket League and ARK purchase), which earned you your first MyVIP star. Since you have made no purchases since February, you have not earned any Credits from MyVIP payback or completed any offers.

Also as mentioned in your previous post (No reward in since 2013 being a member), MyVIP is adjusted every
year. At the last readjustment in December, you did not meet any MyVIP star requirements, so you stayed at a zero star level, and then had your progress set to a default state. It was only due to our special MyVIP offer in February that you earned a MyVIP
star that month.

Sliverin · Feb 9, 2017

MyVIP Star Boost Offer

Have purchased over $150 worth of items yet its not showing on the Boost offer page. Purchased Halo Wars 2 ultimate which was $119 so met my $115 requirement just with that title, but as of 28th, (last day of month) its not on my Boost so I am concerned
that I will miss out on the boost offer, even though I met requirements.

Smwutches · Feb 9, 2017

Since the program is tied to your account, it recognizes activity done through the console as well as xbox.com. Support will double check (there have been issues with tracking on that offer), but keep in mind that subscriptions, in-game consumables, and
preorders do not count towards VIP. As long as your purchases did not fit any of those catagories, they would have counted.

XBLRewards8 · Nov 3, 2018

Hello GoPostalMan,

As Smwutches says, there was an issue with updating the tracker for that offer. We have resolved this issue, and your purchases (which do qualify) are now showing on the progress meter. Apologies for the confusion.

Smwutches

Since the program is tied to your account, it recognizes activity done through the console as well as xbox.com. Support will double check (there have been issues with tracking on that offer), but keep in mind that subscriptions, in-game consumables, and
preorders do not count towards VIP. As long as your purchases did not fit any of those catagories, they would have counted.

XBLRewards8

Hello GoPostalMan,

As Smwutches says, there was an issue with updating the tracker for that offer. We have resolved this issue, and your purchases (which do qualify) are now showing on the progress meter. Apologies for the confusion.

XBLRewards8

Hello Caesisus6,

There are two ways to earn Rewards Credits. One is the completion of the offers found on your MyMissions page. The only way to receive Credits for non-offer purchases is through MyVIP payback. However, in order to be eligible for MyVIP payback, you must
have at least one MyVIP star. To be promoted to your first star, you must make $300 in eligible purchases. Since you did not reach your first MyVIP star until your recent purchases, you have not received any Credits for your previous purchases, since your
purchases neither completed any offers or were made with a MyVIP star. You can view your MyVIP status at (https://rewards.xbox.com/myrewards/).

Since MyVIP payback is calculated as a monthly whole and placed as pending in your account midway through the following month, it is still too early to see Credits pending for your purchases in November which earned you your first MyVIP star.

XBLRewards8

Hello ViP CrIsIs,

The spending requirement for the VIP boost to your fifth star was $175. Since your spending amount was beneath this, you did not automatically complete the offer. However, after tallying your purchases, we see that you were very, very close to completing
this offer, and you can calculate this yourself from the commerce page at (https://commerce.microsoft.com/), keeping in mind that game consumables and subscriptions are not eligible for MyVIP.

We will adjust your account for the missing change, and you should see your star rank promote by the end of next week. Since your purchases went towards an offer (the VIP Boost), they did not also award payback.

XBLRewards8

Hello TGibson94,

Apologies for the inconvenience. There was a delay with our purchase information that began around the beginning of this month that caused purchases made on the last day of February to not be processed in time for the extra star calculations. We have now
addressed this issue, and can confirm seeing your promotion on our database. Once this information gets sent to the webpage, you should see your extra star appear. This process should happen in the next few days. Since your purchases went toward the MyVIP boost
offer, they did not award payback. Since this offer did not allow "double dipping" it did not award payback as well as offer progress.

MyVIP Star Boost Offer not calculating - Xbox One Console purchases