MyVIP progress decreasing with every new purchase for last couple of months

JJohnnieQ · Oct 17, 2016

Hi,

I understand your support team is floating around in the forums with the old excuse that September pre-orders are incorrectly awarding reward points and hence a decrease in MyVIP progress bar observed by many people, including my account, during the month
of September.

However, I've noticed even worse that my VIP progress bar is actually decreasing with every new purchase I made since September till date, including couple of games I purchased last 2 weeks that decreased my progress bar from 91% to 90% and now 85% when
I last checked yesterday!! This is excluding the sudden drop that I got in September to myVIP bar from around 95% to 85%. I didn't get any real progress to myVIP bar for all my purchases since September.

Please investigate this issue seriously and prepare a quick fix for my account MyVIP reward progress accurately in line with all of my purchases from beginning of October. Now I'm hesitant to make any new purchases from Xbox live store until this concern
is really addressed.

Thanks in advance for any help offered!

:)

XBLRewards8 · Oct 17, 2016

VIp % to next star always LESS not more!

Hello cheesyballs1970,

There is currently an issue with MyVIP progress. We have identified the cause for progress decreasing, and are working on deploying a hotfix shortly. Apologies for the confusion. This hotfix should be live by the end of the month at the very latest.

Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE · Oct 17, 2016

MyVIP (You're 0% of the way to your next Star)

MyVip progress resets every year. The last reset on was on January 1st, 2017. The types of purchases that are not eligible for MyVip include pre-orders, in-game consumables, and subscription purchases. Unless you have made purchases that do not fall within
those criteria then you may just be seeing the normal yearly progress reset.

XBLRewards8 · Oct 18, 2016

Hello JJohnnieQ,

We deployed a hotfix this morning for the MyVIP issues, and your progress should now be accurate. We have also awarded payback for September based off these corrected calculations. Apologies for the confusion caused by this error.

XBLRewards8

Hello JJohnnieQ,

We deployed a hotfix this morning for the MyVIP issues, and your progress should now be accurate. We have also awarded payback for September based off these corrected calculations. Apologies for the confusion caused by this error.

XBLRewards8

Hello cheesyballs1970,

There is currently an issue with MyVIP progress. We have identified the cause for progress decreasing, and are working on deploying a hotfix shortly. Apologies for the confusion. This hotfix should be live by the end of the month at the very latest.

XBLRewards8

Hello Beanz6884,

There is currently an issue where users are seeing fluctuations in MyVIP progress. We have determined the reason why users are seeing a decrease in MyVIP, and are working on a hotfix for the issue. This should be deployed by the end of the month. Apologies
for the confusion.

XBLRewards8

Hello TypedMedal125,

I have reviewed your purchases and your MyVIP progress is accurate. You were incorrectly receiving progress for your pre-orders on November 9th and November 23rd and many consumable purchases for Halo 5. Those were removed when we found the error, and resulted
in a decrease in MyVIP.

Murphs-A47006C9-2185

MyVip progress resets every year. The last reset on was on January 1st, 2017. The types of purchases that are not eligible for MyVip include pre-orders, in-game consumables, and subscription purchases. Unless you have made purchases that do not fall within
those criteria then you may just be seeing the normal yearly progress reset.

MyVIP progress decreasing with every new purchase for last couple of months