Myund when I tried to download call of duty so I popped it out and now I put it back in it...

Hello Abel. Piggy Holley,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear that you're experiencing issues with your Xbox One. It sounds like there may be a problem with the disc drive. Just a reminder, here on community we are not able to double check accounts and devices to check for the possible issue. What we can do here is provide/guide customers with possible troubleshooting steps for the issue.

Basing on the statement you provided above, here are some troubleshooting steps that you may try:

1. Hold down the power button on your Xbox One console for 10 seconds to perform a hard reset. This may help to clear any temporary issues with the console.



2. If the disc is still stuck in the console, try using the manual eject button. On the front of the console, there is a small hole next to the disc drive. Insert a straightened paperclip into the hole and push gently to manually eject the disc.



3. If the disc still won't come out, you may need to contact Xbox support for further assistance. They can help you troubleshoot the issue and determine if the console needs to be repaired or replaced.



Regarding the blank black squares on your home screen, this may be related to the disc drive issue.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Hope I helped! Please do not hesitate to ask if you have further concerns.

YanYannn
Microsoft Community Moderator

I bought the call of duty console and game on the 3rd. This is my first xbox system. with that I have been trying to download the call of duty game for over 24 hrs now and its still not downloaded. Is it normal for it to take this long for the download to
finish? I have reset it deleted the install and put it back on. like i said it has been more then 24 hrs now and only at 23%

exact same problem here. The only way I can get it to load is to put in call of duty black ops go into multiplayer wait for the lobby to populate, pop the disc out and put Battlefield 3 back in. This is the weirdest problem I've ever had an I'm on my second
set of discs

Hello, I've downloaded a game called "Call Of Duty Modern Warfare 2" on this account. And I was waiting for it to download. After that the game has been downloaded. And I wanted to play it .As soon as clicked play, something pops out and it says the game
is unreadable, clean your disk and restart the console. But I have no disk. So I want to know whats the problem... Thank you!

I tried to download it and it told me of an error and to try and download it again, i've now been charged for 5 Call Of Dutys