Mysterious charges to my account?

So I’m not entirely sure what I’m being charged for. Money is tight at the moment and I noticed that I was having recurring payments for both Xbox Game Pass and EA Access. I definitely don’t remember signing up for EA Access not
have I ever used it, but I’m willing to believe that I signed up for it by accident at some point. I canceled both EA Access and Game Pass, only leaving Xbox Live Gold. I believe this was on 11/8 or 11/9.





I got charged for two $9.99 purchases within the past week, once on 11/13, and another today, 11/19. It looked like my subscriptions had been properly canceled, so I checked my purchases:







What is that latest $9.99 charge for? The orders are typically labeled, but it looks like I paid for Gold on the 13th, and was charged for something else today. What is this? Is there some way to reverse it?





:)

 

Xbox monthly Quests

so did you receive a mystery prize yet? Can you get in contact with whoever is in charge of the quest program?

 

Wait, I bought Season pass from Marketplace!

well, he kinda looks like a purple scorpion huh roby. anyway I hope Im not charged twice. what u think. I think Mystery character Might be female to balance it out

 

This is something that you need to contact the official Xbox support team for at support.xbox.com/contact-us


Also Here is some info concerning refunds: https://support.microsoft.com/en-us...count-refunds-for-purchases-and-subscriptions

 

But before you canceled the subscriptions did you disable auto renew first?

 

In the future if your having an issue with a purchase that you see like that, you can click on the "Get order help" and it will start the process of contacting official support and specifically reference that charge.