myrewards problem

Hello AN7H0W20N,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

You'll want to post in the support section of this forum in order for support to check into it for you.

Support will check into your purchases but as of July 1, 2014, there are no offers to receive credits for renewing gold.

Thank you for your timely response and looking into this for myself. Looking at my history, some of those would be missing as well. There hasn't been a super long period since I joined when I didn't have gold. I can think of two periods where it might have
been two to three months in the 6 years I was part of this program. I always meant to follow up with you guys. If you have access to my account payment history, it should help things I would imagine.

It could also be the case, that I was always close to an award yet didn't make it there due, to reason x, y or z. Although looking at my lifetime rewards, it doesn't seem correct based when compared to my purchases amongst other things.

Thank you,

David

Hello DoG Darkness,

Regarding your subscriptions, we see that your subscriptions were accurately Rewarded before and after your gap in service that began following your 3 month subscription in May 2012 and ended after your one month subscription in April 2013.

Regarding your purchases, it looks like we missed your purchases in November that would have completed the FREE pass offer in that month, and the FREEquent player offer for that 3 month span. This was due to the initial version of the offer only awarding
purchases made off the Microsoft store page for the game as a "top add-on". We have since worked with our partners for this offer to include most consumable purchases for these games, which is why those purchases are being accurately Rewarded in this iteration
of the offer. We will adjust your past purchases for completion of those offers.

For your purchases in the new FREEdom Rewards offer, you did not complete FREE pass in the past two months since your total spending was beneath 31.80 CAD. Since game consumables are not eligible for MyVIP, the FREEdom Rewards offer is the only way to earn
Credits for those purchases.

You should see the Credits pending for November's FREE pass and the previous FREEquent player offer by the end of next week. Apologies for the inconvenience.

Support will check into your purchases but as of July 1, 2014, there are no offers to receive credits for renewing gold.