MyMission points aren't being recived

Hello Uchiha Savior,

From the FAQ:

When will I receive my Rewards Credits?



Your punchcard should update within 96 hours of your pre-order.

Since your purchases were only made recently, they have not yet been processed for Rewarding.

The Explorers pack is not eligible for that offer.

Which content is eligible for this offer?



Level 1: Hit the Trail You must spend at least $30 before tax on eligible games for Xbox One and Xbox 360. This offer does not apply to purchases made in the retail Microsoft Store. Digital Games must be purchased in the Microsoft Store on your Xbox or
on Windows and be from this list of approved titles: Assassin's Creed IV Black Flag, Assassin's Creed Triple Pack: Black Flag, Unity, Syndicate, Assassin's Creed IV, BioShock Infinite, Borderlands, Borderlands 2, Borderlands: The Handsome Collection, Borderlands:
The Pre-Sequel, Call of Juarez: The Cartel, Call of Juarez Gunslinger, Civilization Revolution, Fe, Firewatch, Mad Max, Metal Gear Solid V: The Definitive Experience, Metal Gear Solid V: The Phantom Pain, Minecraft, Minecraft: Story Mode - Adventure Pass (Additional
Episodes 6-8), Minecraft: Story Mode - Episode 1: The Order of the Stone, Minecraft: Story Mode - Episode 2: Assembly Required, Minecraft: Story Mode - Episode 3: The Last Place You Look, Minecraft: Story Mode - Episode 4: A Block and a Hard Place, Minecraft:
Story Mode - Episode 5: Order Up!, Minecraft: Story Mode - Episode 6: A Portal To Mystery, Minecraft: Story Mode - Episode 7: Access Denied, Minecraft: Story Mode - Episode 8: A Journey's End?, Minecraft: Story Mode - Season Pass, Minecraft: Story Mode - Season
Pass (Episodes 2-5), Minecraft: Story Mode - Season Pass Deluxe (Episodes 2-8), Minecraft: Story Mode - Season Two, Minecraft: Story Mode - Season Two - Episode 1, Minecraft: Story Mode - Season Two - Episode 2, Minecraft: Story Mode - Season Two - Episode
3, Minecraft: Story Mode - Season Two - Episode 4, Minecraft: Story Mode - Season Two - Episode 5, Minecraft: Story Mode - Season Two - Season Pass, Minecraft: Story Mode - Season Two - Season Pass (Episodes 2-5), Minecraft: Story Mode - Season Two - The Complete
Season (Episodes 1-5), Minecraft: Story Mode - The Complete Adventure (Episodes 1-8), Minecraft: Story Mode - The Complete Season (Episodes 1-5), Minecraft: Story Mode Season Two - Episode 2, Minecraft: Xbox 360 Edition, Minecraft: Xbox 360 Edition, Rebel
Galaxy, ReCore, Red Dead Redemption, Rise of the Tomb Raider, Rise of the Tomb Raider: 20 Year Celebration, Tales from the Borderlands - Episode 2: Atlas Mugged, Tales from the Borderlands - Episode 3: Catch a Ride, Tales from the Borderlands - Episode 4:
Escape Plan Bravo, Tales from the Borderlands - Episode 5: The Vault of the Traveler, Tales from the Borderlands - Season Pass, Tales from the Borderlands - Season Pass (Episodes 2-5), Tales from the Borderlands Complete Season (Episodes 1-5), The Gunstringer,
The Long Dark, The Minecraft: Story Mode Bundle, The Technomancer, The Witcher 2: Assassins of Kings, The Witcher 3: Wild Hunt, The Witcher 3: Wild Hunt - Complete Edition, The Witness, Tropico 3, Tropico 4, Tropico 5, Tropico 5 - Complete Collection, Tropico
5 - Penultimate Edition, Wasteland 2: Director's Cut, Westerado: Double Barreled

Hello Black Adder IV,

Apologies for the inconvenience. There is currently an issue with our source for purchase data that is currently in the process of being resolved. This issue has resulted in us being unable to receive purchase information past January 22nd. Once this issue
has been resolved and that information begins to flow again, you should see your offer progress appropriately. Since we receive purchases with the date you made the purchase and not when we receive it, there should be no issue with progressing your offer due
to this delay. We have verified your claim of these purchases on the 23rd using a secondary source. Once our data issue is resolved, you should see this offer progress and complete as expected, with the full completion to follow. Again, we apologize for any
inconvenience caused by this delay.

Hello brownt21390,

Pre-orders are not eligible for MyVIP, which is why there is an offer created to cover those purchases. Since pre-orders are not eligible for MyVIP, you can still participate in the Games on Demand offer to have those purchases awarded. Most purchases are
eligible for Rewards in some form or another. Keep in mind that the only way to receive Credits is either by completing the offers located on the MyMissions page, or by purchasing MyVIP eligible products. Offers will take precedence over MyVIP payback. For
example, a purchase of For Honor this month for March's Warrior Rewards offer will only award Credits from the offer, not for the offer
and MyVIP.

Yes the only time a game purchase counts toward MyVip is when it is released (unless explicitly stated otherwise). The answer is "because that is how the program is set-up" and is in the terms & conditions. You will not receive a satisfactory response.

However, it's worth noting that the 15,000 reward for the Games on Demand Punchcard offers more rewards per title than stars 1-4 of MyVip. The only people who "lose out" are people who have 5 stars and are gold getting 10% back, other than that you get more
when you pre-order through the promotion.