MyCredits: Failing to Transfer to Microsoft Account

Hello A1DSMAN,

As stated in the FAQ, we only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount was beneath this amount, it had not been scheduled. For future reference If you would like to request a scheduled deposit, you
may do so once you are at 1000 or more pending Credits. There will be a button on your MyRewards page.

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page.

It's not that Microsoft failed to recognize it, it's that you didn't tell them. You can swap it by doing the following:

Download THIS gamertag to your console, then you'll need to create an EXTRA Microsoft Account at signup.live.com, then you'll need to transfer this gamertag to the EXTRA Microsoft Account using Settings -> Account -> Account Security -> Change Microsoft
Account. Then you'll probably need to wait 30 days, then transfer your regular gamertag to the now free Microsoft Account using the same process.

Hello hercules9023,

Apologies for the inconvenience. There was an issue with Throwback Thursday that we have just resolved. You should see those Credits shortly. However, regarding the first time purchase offer, that is only for your first purchase made with currency from your
Microsoft Account. Since you did use your Microsoft Account as your payment method, that purchase was not eligible for the first time purchase offer, and therefore did not award Credits for that offer.

Hey Nikoooooo92,

It sounds like you may be unfamiliar with how our deposits work. Here's an explanation in our FAQ for Vault Credits in particular:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

We see that you already know about the MyRewards page and the MyStatement. If you look at the MyStatement, you can see that your Credits that placed you above 5000 Credits were placed on the 25th of this month. Therefore, since that is the second half of
the month as described above, you should expect your deposit "on or around the 15th of the next month". Note that the FAQ says "on or around", so while the deposit should occur by the end of the 15th at the latest, it may also be placed before that date. Here
is that FAQ entry in Italian, as well:

Ho richiesto i crediti Rewards dalla Camera Blindata. Quando li riceverò?



Se richiedi i crediti Rewards dalla Camera Blindata MyVIP, saranno visualizzati nel tuo account come in sospeso entro 96 ore. Una volta che risulteranno in sospeso, partir la procedura standard di deposito. Solitamente, se nella prima met di ogni mese
avrai accumulato più di 5.000 crediti Rewards in sospeso sul tuo account, quell’importo verr convertito nella valuta locale e depositato nel tuo account Microsoft intorno al 30 dello stesso mese. Se i crediti saranno visualizzati come in sospeso nella seconda
met del mese, l’importo verr depositato nel tuo account Microsoft intorno al 15 del mese seguente.


Ricorda che sono necessari almeno 5.000 crediti Rewards in sospeso perché si attivi il deposito automatico; tuttavia potrai richiedere un deposito per la prossima data programmata non appena avrai a disposizione 1.000 crediti in sospeso. Inoltre, se si verificano
problemi ripetuti con il tuo account, come per esempio una mancata corrispondenza con l’indirizzo di fatturazione, ti suggeriamo di optare per un altro premio tra quelli della Camera Blindata, in quanto non ci sar possibile inviarti i crediti Rewards finché
tali problemi non saranno risolti.

Hello Rise Lara Crft,

Your account does not have a Microsoft payable account to deposit into, so the deposit is failing. We cannot deposit Rewards Credits into a non-Microsoft billable account (like Credit Cards). If you wish to receive your deposit,
you must create a Microsoft payable account for us to deposit Rewards Credits into. We can no longer transfer Credits between different gamertags. Apologies for the inconvenience.