MyChallenges - Early Bird

So I've read the FAQ and it shows we should get an e-mail once we've completed a challenge with the link or similar to collect the reward gems for completing a challenge.

I've pre-ordered far more than three games since that challenge appeared, I've know these have registered against Xbox Live Rewards as they've completed my Games On Demand Pre-Order Punchcard, but I've had nothing through about the Early Bird MyChallenge.

Should I have had this by now or when are they sent?

:)

 

Explain?

Hi SgtMonkey1981. As Mountain Dew said, we currently have the Games on Demand Pre-Order offer running that awards Credits and Gems. You can also earn extra Gems by doing the Early Bird MyChallenge. You can view those on your MyMissions page.

 

Are Challenges tracking Correct?

Hello XxMavr1kxX,

Since Gems were only created as a new feature to Xbox Live Rewards on October 1st, it is not possible to be Rewarded for activity before that date:

What are MyChallenges?



MyChallenges are a new way to earn by completing certain tasks, like having an active Xbox Live Gold subscription or pre-ordering digital games from the Microsoft Store. For every challenge you complete, you’ll earn a Reward of MyVIP Gems and a badge
to show off your achievement on your MyRewards page.


Your progress towards MyChallenges will start tracking as of October 1, 2017.



The only challenge that you have completed since this feature started in October is the pre-order "Early Bird" MyChallenge. Regarding your Early Bird MyChallenge completion, we see that you have still not claimed this on your MyRewards page. From the FAQ:

How will I collect my Reward for completing a MyChallenge?



Once you’ve completed a MyChallenge, we’ll send you an email letting you know you’ve unlocked a MyVIP Perk. You’ll then have 60 days to claim your Reward of MyVIP Gems in the MyVIP Perks and Gems section of your MyRewards
page. You’ll also be able to see any MyChallenges badges you’ve earned on the MyRewards page as well.

 

Hello Microhurst,

Thanks for bringing this to our attention. We can confirm that you should have completed this MyChallenge, but that completion is not being reflected on the webpage. We are currently investigating with the teams involved. We'll update this thread once they
can confirm resolving this issue!

 

Thanks!

 

Hello Microhurst,

We see that the website is now properly receiving your information, and the MyChallenges are properly awarding Gems and being listed on your MyRewards page. Apologies for any confusion caused by this issue.