my xbox360 is scratching my discs

SuperUKHDELITE · Jan 5, 2014

My xbox360 keeps scratching my games and they wont come off

:)

Miss Portia · Jan 5, 2014

My Console is scratching my discs.

As LeGit mentioned, this can only happen if the console is moved in any way while reading a disc. Activision does have a disc replacement program that you might try. That is available here:
warranty.activision.com

reindheart-0F82E92D-F138-4404-A0B6-79EB907D89DD · Jan 5, 2014

My Console is scratching my discs.

Ok i have pretty much had enough of this.

I recently re-joined xbox live again (It's been a while) and i was trying to play MW2/Black ops (I was/still thinking about buying MW3 so i decided to play those 2 games for a while).

My MW2/Black ops discs were in perfect condition. I only got both of them last Christmas from friends. I tried to play MW2, i got to play it for about 3 hour, then i automatically went back to the dashboard and it wont read the disc anymore!! (same has happened
to black ops)

What do i do? I dont want to buy the discs again or buy them from the Marketplace so I'm basically screwed

To describe the scratch (on the MW2 and black ops disc's), it is a massive ring around the outer layer of the disc. The xbox dose not get lifted and it hasn't been dropped.

GamerBoyDylan · Jan 5, 2014

This happened to me too, the night before last I switched it off and left FIFA 13 in it, and woke up the next morning, turned it on as you do, and it said that disk is unreadable!!!

So I placed Hawx 2 in there no scratches on it, it came out with a ring around the outside of my disk!

Looks like it's time to save all my games to my Xbox...................

MattKV1 · Oct 31, 2018

Hello SuperUKHDelite,

I've had this happen to me as well. I've found that you are less likely to encounter scratched game discs if you use your console in the horizontal position, as well as installing the main games you play to your hard drive. I've heard it's also helpful
to remove your game discs from your Xbox if you won't be playing them for a while, but plan to let's say watch Netflix or Youtube for a day or two. Hopefully some of these ideas may help what you're encountering. Good luck!

MattKV1

Hello SuperUKHDelite,

I've had this happen to me as well. I've found that you are less likely to encounter scratched game discs if you use your console in the horizontal position, as well as installing the main games you play to your hard drive. I've heard it's also helpful
to remove your game discs from your Xbox if you won't be playing them for a while, but plan to let's say watch Netflix or Youtube for a day or two. Hopefully some of these ideas may help what you're encountering. Good luck!

GamerBoyDylan

This happened to me too, the night before last I switched it off and left FIFA 13 in it, and woke up the next morning, turned it on as you do, and it said that disk is unreadable!!!

So I placed Hawx 2 in there no scratches on it, it came out with a ring around the outside of my disk!

Looks like it's time to save all my games to my Xbox...................

LeNicoW

Yes, i tried with other games, it works perfectly. At the first sight there's no scratches, but after many tries, it seems that my Xbox360 made scratches on the disc. Don't know what should i do.

RECONXODST

You need your xbox360 disc drive inspected for any malfunction. Seems like the disc tray needs a repair ASAP and best to send it in to Microsoft. Scratches/Laser burns are typical for the Xbox360.

NorthernZoot

MS does not replace game discs that are scratched/otherwise damaged. Some retail stores (such as EB Games for example) offer scratch protection for up to a year on game discs for an extra fee, but unfortunately that is the only type of return/exchange
policy there is for game discs.

Assuming your console is in a sturdy location, and hasn't been bumped or knocked over, and also assuming that you have placed the disc in the tray properly, you may want to consider scheduling a repair for the console. Over time, wear and tear on the
console can cause the tray's to fail, or perhaps operate improperly. This could be the cause of your scratches.

If your console is less than 1 year old (and the warranty hasn't been voided), the repair of this type would be free of charge. Otherwise, the cost will range somewhere around $100 approximately.

my xbox360 is scratching my discs