My Xbox won’t connect with my Xbox controllers

Hi there Tim,

Thanks for reaching out here in Xbox Forums. I'm sorry to hear about the issue with the controller not staying connected to the Xbox.

I recommend to try the following article:
Troubleshoot your Xbox One wireless controller (My controller won’t connect to my console or PC)

Try this out and let us know the results.

So recently my Xbox wasn’t connecting to the internet at all. The servers weren’t shut down, the Xbox would just not connect to the wifi. The Xbox gave me a notification that it had to do with a problem with the connection of the controller. The
controller would have to be restarted and connect to the wifi. It restarted the controller but it wouldn’t connect to the Xbox. I tried syncing the controller like when I first got it, I tried other controllers, and I even tried using a cable to connect the
controller to the Xbox, yet it still won’t connect.

Other controllers works?

All controller don't connect/work? Or only one? (maybe your preferred controller)

Ryan1888888, please try to connect the console directly to the wall outlet as recommended by Microsoft, if the console does not receive the proper voltage the system will begin to disconnect the wireless accessories and it is the fault that presents.

Hi Ryan1888888, my name is Joel, I'm here to help you with any problems or questions you may have.

Ryan1888888, in view of the fact that you indicate that you have already carried out several tests, including a new controller and connecting it via USB cable and still no controller is connected to the console, I must ask you a question that is key, is your console connected directly to the wall socket or on the contrary you use some additional cable, extension cord, voltage regulator or power strip?

Please note that this is only a public forum, I will respond to you in a short period of time within the possible apologizing in advance for any delay in response. I am simply a user trying to provide information and knowledge that may be useful to others, I am not an employee of Microsoft.

Regards

Could need an update, but you gotta connect it first. See if it will connect to a PC using a cable...