my xbox wont connect to the hdmi or my controller

Hello, bspears8726. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

When you say that your Xbox is not connecting to HDMI, do you mean that it only shows a black screen? It doesn't show anything else?

Could you tell me how did you try to reset it, so I can know what already didn't work for you?

Waiting for your answers so I can better assist you on this.

i was using the hdmi cable before. ive tried resetting it with the cables in but it doesnt work as the wireless controller wont connect until the xbox has booted up which it doesnt do unless it has a valid signal to the tv. the controller will just flash
constantly trying to connect but not connecting because the xbox wont fully start up which makes it impossible to reset it with the cables in.

Thank you Anderson.

I have confirmed that my Xbox One is connected thru via HDMI (#3).

My Bose Sound Bar is connected thru HDMI (#1)

I also have an Amazon Fire stick connected via HDMI (#4). the remote control for that device works perfectly.

My Tv is using Aquos Link

When I use the volume control on my Xbox remote, this message pops up.

"Set up device control to adjust Tv Audio"

I had this exact same problem. Exactly as you describe. I was frustrated and astonished this could happen with my new Xbox 360 Slim. The problem could be with the "HDMI handshaking" between your TV and your XBOX.

Try this:

- Turn off your TV and your xbox 360.

- Disconnect or pull out the power cord from you TV and pull out the power cord from the external xbox power supply,/PSU.

- Make sure there are no speakers or other magnetical or systems nearby which can produce interference.

- Wait a few minutes and plug everything back in.

This solved the problem for me. When you pull out the power cords for tv and xbox you force the TV and XBOX to perform a new HDMI handshake cycle.

This tip could come too late for you, hope this helps.

Well, to determine what the issue is, I recommend simplifying your setup as much as possible (moving the other console out of the area, removing any other wireless devices, etc.).

To be clear, the controller won't connect only when the HDMI cable is attached? If this is the case, can you try a different HDMI cable, to see if the same issue occurs again?