My Xbox went to a black screen after gsod, and then it turns off by itself. what do I do?

TacticalBirb · Oct 16, 2017

It has been a few weeks since this happened, it looks like I have this thing called the ''Green Screen of Death'' or GSOD for short. but ive heard that people get an error code after a couple of minutes. I don't. When I power on my Xbox one it has the regular
loading screen, doent load anything obviously, but than goes to a blank screen, I get confused. but I wait a few more minutes and than my Xbox One just turns off by its self. I switched to Rodgers a day before this occurred. I used to have bell. does that
affect it? I need any support I can get. because Christmas is coming up and I don't want to get myself a bran new Xbox one,

:)

IMPOSSABLANK · Oct 16, 2017

Xbox one stuck at startup screen

I tried to turn on my Xbox One and it got to the starting green screen that says xbox one. It stayed there for around 20 minutes before going to a black screen with nothing on it. After 10 more minutes on that black screen it turns itself off and then
when I turn it back on it repeats.

NathanWigintonOK · Oct 16, 2017

Xbox One S Has Crashed

Hi.

I am looking for help with my Xbox One S I purchased less than two months ago. Yesterday I attempted to restart my Xbox one s & it wouldn't even turn off the screen just went off but I pressed the power button. Nothing. Made a noise as if it was turning
off but it wasn't. I had to turn it off at the wall then turn it on.

I turned it on today and played f1 2015. I turned it off, watched YouTube and went back on. It froze then it made some weird noises which sounded like dust has gotten in, although it was quiet. It then turned itself on.

What caused it? Should I have been patient and let it turn off by itself yesterday?

Mister Beep · Oct 17, 2017

Hey there,

Sorry to hear about the issue! Have you followed the steps on our
Xbox One Update Solution yet? That will list of all of the necessary steps for this issue.

Hope this helps!

Mister Beep

Hey there,

Sorry to hear about the issue! Have you followed the steps on our
Xbox One Update Solution yet? That will list of all of the necessary steps for this issue.

Hope this helps!

SigmaTheDJ

What exactly do you mean?

Do you mean the console turns on, then turns itself off again? If so, does it turn itself off immediately after turning it on, or does it happen at random?

Or do you mean that the image on your TV/monitor cuts in and out with a black screen?

MindyJackson1

Yes a couple of times actually Me and my girls were playing the other night and got kicked off like three times and now we can not access the game at all. As soon as you hit the game, the screen will go black and after a couple of minutes the xbox turns
itself off. Totally lost on what to do.

Eric Barnard

It is a black screen. I tried power cycling and it didn’t do anything. It did turn itself back off when I did it. I turned it back on. The power is still on but still a black screen

CRob2

In the same boat as the above poster. Tried all methods as latest update black screened my Xbox one (original). What is going to be done or what to do in this event? Says I need to sign in from guide but screen stays black after Xbox start up screen. Only can pull up turn off restart options.

My Xbox went to a black screen after gsod, and then it turns off by itself. what do I do?