My Xbox turns off as soon as I access the troubleshoot menu. HELP!

Hi there,

just to be sure, do you have any external storage devices connected? If so please disconnect those and try to see if anything changes. I had an issue that caused freezing and controller issues at some point which was caused by a faulty external storage device.

If the same thins happen without any external storage device connected then please try the steps here:

https://beta.support.xbox.com/help/hardware-network/console/console-turns-off-unexpectedly

If you are participating in the Xbox Insiders program then also be sure to post the issue here:

https://www.reddit.com/r/xboxinsiders/

When I get into the troubleshoot menu my xbox immediately turns off I dont even have a chance to turn on my controller

Hi there,

please see my reply in your other post about this issue here:
https://answers.microsoft.com/en-us/xbox/forum/all/my-xbox-turns-off-as-soon-as-i-access-the/a2e826c4-651d-4060-956a-f89b60a25d0f

I have tried pressing and holding the power button for ten seconds and then I waited thirty seconds and turned it back on but I can't access my settings on my xbox,the only menu I can access is the power off menu.

It might be a problem with your console. You will maybe have to open the troubleshoot menu to Reset the console to factory settings here is some steps to access the troubleshoot menu.

1. Turn off the console

2. Hold Eject & Sync Then turn on the console

3. Then goto "Reset This Xbox"

4. Then Press A and Goto Remove Everything

Then it will start Reseting the console

But if the troubleshoot menu doesn't show you can do it the easy way.

1. Goto settings

2. Then system

3. Then press a on Console info then Reset console