My Xbox turns off after i load up the troubleshoot menu? PLEASE HELP!

LSG Trapology · Apr 24, 2020

Ok so for a couple months ive been having issues with my system making eject noises and turning on by itself after shutdown..so today as im on it kept freezing while i was on the dashboard and my controller wasnt funcitioning..after i hard reset it i was
then stuck on the green screen and resetting it again didnt work..i then held the synch and power button to bring up troubleshooting but as soon as it pops up the system turns off (mulitple times)

im assuming that the issues ive been having have finally caught up to me or it was the system update i had to do this morning.

:)

WPAK

Hi there,

please see my reply in your other post about this issue here:
https://answers.microsoft.com/en-us/xbox/forum/all/my-xbox-turns-off-as-soon-as-i-access-the/a2e826c4-651d-4060-956a-f89b60a25d0f

WPAK

Hi there,

just to be sure, do you have any external storage devices connected? If so please disconnect those and try to see if anything changes. I had an issue that caused freezing and controller issues at some point which was caused by a faulty external storage device.

If the same thins happen without any external storage device connected then please try the steps here:

https://beta.support.xbox.com/help/hardware-network/console/console-turns-off-unexpectedly

If you are participating in the Xbox Insiders program then also be sure to post the issue here:

https://www.reddit.com/r/xboxinsiders/

SturdyWar meat

I Got the update for COD, and right after it, i got a black scree... i turned my xbox off and then loaded the game back up. it went straight to the menu, which means that the game did update. i go into a lobby, and my gun is invisible, and the colors on
the map are all messed up... WTF?

Jayden Lourens

When I get into the troubleshoot menu my xbox immediately turns off I dont even have a chance to turn on my controller

TuckerRicholson

I currently am struggling with the same thing.

Today I turned my Xbox on for the first time in between 1 and 3 months. My Xbox turned on and everything was normal. Then it asked for an update. That’s when everything messed up.

After the update it restarted as normal with the Green loading screen. Then it went to black, and I haven’t seen anything else except the menu

“Turn Off Controller, Turn off Console, Restart Xbox”

I’ve done everything I could find, including a factory reset.

All because of a Microsoft Update.

My Xbox turns off after i load up the troubleshoot menu? PLEASE HELP!