My Xbox store purchase receipts are being sent to an email address that is not associated...

Hi tprism61,

Thanks for reaching out to the forums today. I'm sorry to hear about the current trouble trying to change the email where you receive your purchase confirmation emails. Usually, once you
change the primary email address on the Microsoft account and verify it; that would be the main email on your account that will be receiving the account notifications such as purchase confirmation emails, or pre-orders etc. Now, I do understand you mention
to see only your email within your account, do you recall how long ago you updated the account with your email? Also, did you add an existing email or did you make a new one?

Updating, your security information is helpful to avoid being locked out of your account if you every forget your password.
Security information consists of an email address and/or phone number that you provide to us, which we use to verify your identity. This doesn't mean that the email you add would be the one receiving your notifications.

If you wish to add new security information to your Microsoft account, follow these steps:

1. Sign in using your Microsoft account email address and password.
   
2. Scroll down to Security and select Update.
3. Under Update your security info, select Update info.
4. Select Add security info. Note You may be asked to verify that you are the account owner by receiving a security code via text or email and then entering it online.
5. Select Add a new email address or Add a new phone number, and then follow the directions provided to add and verify your new security information.
   

Hope to hear back soon.

I never changed the primary email address. My current primary is the only primary email address my account has ever had. That's the weird part about all of this.

Thank you for the suggestion, I'll get in touch with support soon.

You need to login at HTTPS://account.microsoft.com and alter your email address

Not yet. I'll probably end up contacting support, but I think I'll use that link and just end up removing my current primary and adding + verifying a new one. Hopefully that works, because I'm at a loss here.

Thank you for your response.

Hey there Tprism61 thanks for keeping in touch.

As previously stated by fellow XBF Leslie D, once youchange the primary email address
on the Microsoft account and verify it; that would be the main email on your account that will be receiving the account notifications such as purchase confirmation emails, or pre-orders etc. We understand this can get a bit frustrating so we suggest
to Request
a Callbackfrom one of our Xbox Support Specialists since they are the best equipped, tool wise, to handle this type of issues in a step by step manner. Give it a
shot and let us know how it goes