My xbox series x won’t stay on nor show anything on screen

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

Kindly try to perform the following troubleshooting steps:

Confirm that both your TV and console are turned on

Check that your TV is set to the correct input signal (HDMI)

Check that the HDMI cable connections to your console and to your TV are secure

Confirm that the HDMI cable is connected to the "out to TV" port on the console

Plug the HDMI cable into a different HDMI port on your TV

Use a different HDMI cable to connect your console to your TV

Connect your console to a different TV

Power cycle your console by pressing and holding the Power button for 10 seconds to turn off the console, and then turning it on again

Xbox Series X|S, Xbox One X, and Xbox One S have an internal power supply that works in all regions world-wide. If your console won't turn on, it may simply need a power reset. Often, power issues are due to the power supply resetting after a power surge.

To reset the internal power supply, follow these steps:

Unplug the mains lead from the console.

Wait 10 seconds.

Plug the cord back into the console, and then press the Xbox button  on the front of the console.

If the console turns on, the internal power reset worked. Do this step if the problem happens again.

Check that the wall outlet you’re using is working with other devices.

Check that the power cable is firmly connected to the wall outlet and to your console.

Ensure that you're using the power cable which came with your console and that it's the correct cable for your region.

If all the steps from above didn't work, I would highly recommend you request a free console repair warranty order. You can request it here at this link:

https://support.xbox.com/en-US/help/hardware-ne...

Thank you for your time. I hope you have a great day!

Reference links:

https://support.xbox.com/en-SG/help/hardware-ne...

https://support.xbox.com/en-SG/help/hardware-ne...

Hi Jessica, I’m Ryan.

Try the recommended troubleshooting in the following support articles:
https://support.xbox.com/help/hardware-network/console/console-wont-power-on

https://support.xbox.com/help/hardware-network/console/console-turns-off-unexpectedly

Also ensure that your console is well ventilated:
https://support.xbox.com/help/hardware-network/console/position-ventilate-console

If the issue persists, it would unfortunately indicate a hardware fault and you’d need to request a repair or replacement:
https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

Here to help.

Microsoft haven't said it is. I believe the green Xbox One startup screen will stay, and the Xbox Series X/S will get the new Xbox boot up screen.

Hello Brian B, My name is oskayra and it would be a pleasure to help you.

I tell you in advance so that there are no misunderstandings, this is a public forum for user-to-user support. We are users who help other users. We don't work for Microsoft.

Your Xbox Series X may have a hardware problem. If you've tried both recovery methods and neither works, you may need to send your console to Microsoft for repair.

Before shipping the console, you can try the following steps:

Check the cables. Make sure all cables are connected correctly, especially the power cable and HDMI cable.

Try connecting the console to a different power source. If you have another power source available, try connecting it to the console to see if that resolves the issue.

Try restarting the console. Press and hold the power button for 10 seconds to restart the console.

If none of these steps work, you may need to send your console to Microsoft for repair.

Microsoft will send you an email confirmation when it receives your console. Repair time will depend on the nature of the problem.

I hope the information provided is helpful to you.

Merry christmas.

Sincerely,
Oskayra.

Given that connect was not that much of a success it probably won’t have one but they haven’t said anything if you will be able to use an Xbox one connect on Xbox series X so hopefully you can