My Xbox Series X|S cannot connect to the internet with error code: 0x00000000002000000

Hi,

Thank you for posting in Microsoft Community.

It looks like you're experiencing issues with your Xbox Series X|S. Error code 0x00000000002000000 usually indicates a network issue. Here are some steps you can try to resolve the issue:



In attempt to fix the problem, kindly try the methods listed below and see if it helps.

1. Check your network connection: Make sure your router is turned on and your Xbox is within range. You can also try resetting your router.



2. Check your network settings: Go to Settings > Network > Network settings on your Xbox and make sure everything is set up correctly. You can also try resetting your network settings.



3. Check for updates: Make sure your Xbox is up to date with the latest software updates. Go to Settings > System > Updates & downloads to check for updates.



4. Try a Wireless connection: If you're using a wired connection, try using an Wi-Fi to connect your Xbox directly to your router or do Vice Versa.





I hope this helps. Looking forward for your response soon!

Sincerely,

Leonardo_Y

Hello

We haven't heard from you in 72 hours, so we assume your issue has already been resolved. We won't be monitoring this thread in the future, so if you need more help, create a new thread to discuss these concerns by clicking on this link: Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Respectfully

Leonardo_Y

Hi,

I appreciate the time and effort you spent on replying to my message.

I will be consulting this to my Internal Support because it seems you have performed all troubleshooting I've known so far. Rest assured, I will post the information that they will provide to me as soon as possible.

Sincerely,

Leonardo_Y

I have already factory reset my Xbox and can’t log back in because it is unable to connect to a wifi network.

The router is next to the Xbox so it is in range and all other devices are able to connect.

In other words, the network is functional but the Xbox cannot detect it nor connect to the internet via Ethernet cable (it says that it is connected but won’t download, or communicate my Microsoft account).

Prior to the factory reset, I was unable to run any network diagnostic tests on a wired connection and attempting them while connecting wirelessly always resulted in the same error code.

Hi,

Thank you for your patience, hope your doing well.

After further research and consultation, kindly check this diagnosis from Xbox Support article itself, and see if it helps -Troubleshoot a wireless network connection | Xbox Support





Sincerely,

Leonardo_Y