My Xbox Series X keeps disconnecting

Check the forum or just google "XBOX Series X disconnects from wifi". Tons of threads here and on reddit since the launch.

An example.

I sympathise. Since this latest update my xbox one keeps disconnecting from the internet saying no network detected when the settings says it is. I have a series x haven't tried that yet to see if same issue .

Hey Jessie!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

I just want to clarify, if you have connected your console to the internet using a wired network connection does the same disconnection occurs within an hour?

Kindly try to perform the following troubleshooting steps:

1.) Power cycle your console and network hardware:

Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

Restart your console. Press and hold the Xbox button  in the center of your controller to open the Power Center. Select Restart console and then select Restart. (If the console appears to be frozen, press and hold the Xbox button  on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button  on the console again to restart.)

After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Test your connection again (Profile & system > Settings > General > Network settings > Test network speed & statistics). Then check if the disconnection will occur again.

2.) Check for any Wireless interference:

Disconnect third-party headsets.

Third-party wireless headsets can cause active interference because they broadcast on the same frequency as wireless routers. To identify if the headset is causing the issue, disconnect the power from the base station of the wireless headset. Then test your connection again (Profile & system > Settings > General > Network settings > Test network speed & statistics).

If the wireless headset was causing the error, your console should now connect to the Xbox network. If this does not resolve the connection problem, continue checking for other kinds of wireless interference.

Check for other wireless interference.

Active interference occurs when other electronic devices are broadcasting a wireless signal or are causing some other form of electromagnetic interference. Common causes of active interference are microwaves, ovens, air conditioners, CRT televisions, wireless headsets, baby monitors, other wireless networks, cordless phone systems, and wireless speakers.

NOTE: As a best practice to minimize potential wireless interference, make sure all the cables on the back of your console are gathered away from and are not touching the console.

Passive interference occurs when a wireless signal passes through objects. This causes the wireless signal to be weakened and refracted. Materials that cause passive interference include concrete, glass, lead and copper piping, insulation, mirrors, gun safes, filing cabinets, tile, and plaster.

Attenuation occurs as the wireless signal degrades over distance. Routers have a limited broadcast range, which varies from device to device. A device’s range can be reduced further if the signal passes through solid objects. The ideal distance from the wireless router for the Xbox console is usually between 5 and 50 feet.

Line of sight is important when dealing with interference. Imagine a straight line from your router to your console, and try to eliminate as many points of interference as you can along that line. You can do this by turning off or moving any devices along that line that could cause interference. You can also relocate the console or the router to minimize interference. Moving devices outside of entertainment cabinets or desks can often help improve wireless signals.

Once you have determined the best line of sight configuration for your devices and have removed as many causes of interference as possible, test your connection again (Profile & system > Settings > General > Network settings > Test network speed & statistics).cabinets or desks can often help improve wireless signals.

Reference link: https://support.xbox.com/en-US/help/Hardware-Ne...

Hi, David! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues with your controller.

Based on the fact that your controller works correctly with regular batteries, it seems your rechargeable battery might be faulty. Should this be the case, I'm afraid your rechargeable battery would need to be replaced.

- Have you already tried cleaning the battery contacts? You can do so with a dry cloth.

- To clarify, are you inserting the battery pack as depicted in the following picture?



I'll be looking forward to your reply.
Best regards.

Same problem happens for Ethernet users too otherwise I wouldn't send a reply under your post. Just do a quick search whenever you have time on reddit and you'll see. I experience this problem for both wifi and ethernet. Quick 5-10 seconds of disconnection then reconnection, just enough to kick you out of a multiplayer session. Some experience it with only wifi some woth only ethernet. I am going to ask for a replacement. I advise you to do so if you can. That's all I can say.