My Xbox Series X keeps disconnecting everyone else in my household from the internet when I...

Hi JimatheDims, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly perform an extended powercycle and reset your network hardware on your console in that way it will be refreshed by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

I sympathise. Since this latest update my xbox one keeps disconnecting from the internet saying no network detected when the settings says it is. I have a series x haven't tried that yet to see if same issue .

Hello Jeremy,

Thank you for your reply on the previous thread here in Microsoft Community.



According to your reply, you are being kicked out of your gameplay. To isolate your issue, we would like to ask for few things:

1. What games are we playing?
   
2. Do you have issues to all games or only multiplayer games?
   
3. Can we ask for the error message or code you are getting? Please conceal your gamertag or email address.
   
4. What is your Network Status, here are the steps:
   
   • Kindly go to Xbox Console's Settings.
     
   • Select Network and Network Settings.
     
   • Look for NAT Type.
     
   • Please reply with a screenshot or picture of the Xbox Network.
     

For connectivity issues with your Xbox Series X. Here are some troubleshooting steps you can try:



1. Restart your Xbox Series X and your router/modem.

2. Make sure your Xbox Series X is up to date with the latest system update.

3. Check your network connection by going to Settings > Network > Network settings > Test network connection.

4. If you're using a wireless connection, try moving your Xbox Series X closer to your router or using a wired connection instead.

5. If issue still persists, you may need to contact your internet service provider to check if there are any issues with your internet connection.



Let me know if you have any other questions.

Sincerely,



Microsoft Community Moderator

Good day!



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).



Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

I’ve brought my friends Xbox Series X round to my house, used the same wifi and I didn’t have any problems the whole day. I think it is my Xbox Series X with issues. What do I do? I have also tried switching wifi on my Xbox and it did nothing. This is really starting to irritate me, I’ve been kicked out of games at least 6 times today.