My xbox series x is saying wired connected but I’m not connecting to the internet although...

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good afternoon

The alternatives are: either it's the cable, if it's the same cable used, or it could just be the Xbox board, because the same defect on two Xboxes is very rare this way.

The Xbox factory reset on the series X still did not work, it wouldn’t connect to the network. I connected my original Xbox one (2014) back up to my monitor and I was able to play online games just fine on there, same Microsoft account and internet that the series X was not connecting too. My Xbox series x keeps saying it has a hardware issue when trying to connect the internet, I’m pretty sure this proves it’s a physical problem with the hardware on my Xbox. I still have warranty on it and can return it and trade in for a new one. I’ll try doing this and seeing if the trade in one works.

Hi, Rodrigo and thank you. Firstly, these games are not only not on the list but when I try them on Xbox series X it says this game cannot be played on this device. In looking further most of it has to do with licensing issues. Secondly, I’m sorry for any confusion, but I use my phone as a mobile hotspot, meaning that I can connect to the Internet by selecting my iPhone for the Internet connection when using other devices they connect to the Internet by using my 5G device. The iPhone is actually how other devices access the Internet.

Maybe this will help to clarify what I’m trying to do. From Google.““can I use my iPhone as a mobile hotspot for other devices? Answer: You can use Personal Hotspot to share a cellular internet connection from your iPhone to other devices. Personal Hotspot is useful when the other devices don't have internet access from a Wi-Fi network.”

I do not use an ISP all of my devices. Use my phone as a mobile hotspot. When I use the iPhone with the Xbox series X my iPhone shows up on the network connections list. There is no such list when I go to set up my network connection with the Xbox 360..

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I hope this helps to clarify and look forward to hearing from you soon.

Thank you Again

My xbox x will see my internet connection but will not connect to it even though my computer is on and using it, i have tried using a wired connection as well the same thing happens it won't connect, i have a tablet connected to it as well that works fine as well, so why won't the Xbox x not connect. Please help.

My Series X has only ever been connected tom the internet via Wi-Fi (and my Xbox One before that) and I have never had issues with connections, games lagging etc...in fact, my connection is better than some of the people I play with who use a wired connection. Most of it comes down to how good your connection is, how far from the local exchange you are etc