My Xbox Series X all of the sudden says I don't own games

Hey xArkSlade08x,

That's what we have mentioned previously Game Release Known Issues. May we ask if you were able to follow the procedures on there? If not kindly do the same and let us know if the problem still persists and we could sort out another resolution.

We are happy to hear your next response.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hello xArkSlade08x,

I feel like you still need help with your concern, and I would love to give you additional information/troubleshooting for your concern.

For us to investigate further on the issue, may we confirm if you have updated your devices, drivers, and try uninstalling/reinstalling the app? Also, can you send to us the screenshot of the error message?

We sincerely hope to hear your next response in order to achieve your desired resolution.



Kind regards,



Xbox Forum Moderator

Microsoft Community

Hello



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)









Thank you for your understanding.



Kind regards,



Xbox Forum Moderator

Microsoft Community

It still doesn't let me play games that I own digital and disc formats that I have been owning for a long time. Before using Xbox Series X console. My payments they have not changed and still the same, I use PayPal and mastercard on my Microsoft account/Xbox Ultimate membership.

They are Xbox one games, Xbox 360 games, and Xbox Original.

I have not purchased Call of Duty: MW2(2022) game. I am still saving money for the game later.

Hi xArkSlade08x,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you are experiencing issues your Xbox Series X. As per description, it all of a sudden says that you don't own the games. Let us check on this together and sort this out. We will assist you with your concern.

We have some Game Release Known Issues for October 2022: Game Release Known Issues for October 2022 - Microsoft Community it's much better if you could also check this one by yourself for more information.

Suggested fixes are as follows.

• Sign-in to your account at Microsoft Account | Manage Your Payments and make sure that all of your payment methods are up to date and check that the order for COD: MWII went through in your order history.
  
• If your order did not go through, place a new order for the edition you wish to purchase.
  
• If your order did go through, utilize Contact us | Xbox Support for additional support. Please be aware of possible higher than normal wait times.
  

We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.



Have a great day ahead.



Sincerely,



Xbox Forum Moderator

Microsoft Community