My Xbox Series S keeps turning itself off

LeviW2 · Nov 5, 2021

I have it out in the open so it’s not a ventilation problem. I’ve turned the power settings to energy saving, I’ve restarted it, nothing seems to work. I got the console earlier this year, this is the 3rd or 4th time it has shut itself off. It also doesn’t choose a game to do this, it’ll do it at random. Sometimes, it freezes the game and then turns itself off.

Should I return it and get another one? Send it in for a repair? I don’t want to call up Microsoft because yes I’ve tried cycling the system. No, it doesn’t work. It doesn’t give me any kind of error code, it just turns off. If there’s any advice or fix, even if I have to send it in for a repair, it would greatly be appreciated.

:)

Jesse E'

I'm sorry, I sent the wrong link. See here please https://support.xbox.com/en-US/help/hardware-ne...

LeviW2

It’s taking me to flight simulator. Am I missing something?

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'll recommend you send the device for repair as it seems to be a hardware issue. You can see how to do that here https://flightsimulator.zendesk.com/hc/en-us/re...

YohannesG

Thank you so much. I put in the order and got an email with a shipping label to print, but how should I package it for shipping? Is there any specific way?

ClausReich

Hello YohannesG! I'm Claus, an Independent Microsoft Community Consultant for Xbox! Glad to be able to help you!

Based on your report, it seems likely that your console might be having a hardware malfunction which is causing it to not stay powered on. Given that it can't pass the startup screen most of the time is likely a sign that your console won't be fixable through any software means (factory reset). If you've tried to do a full factory reset on your console and that hasn't fixed the issue, then I'd suggest your to request for your console to be serviced, which can be done on this page: https://account.microsoft.com/devices

You can select your Xbox Series S on there, then start the a new service order.

My Xbox Series S keeps turning itself off