My xbox series S keeps making my router turn off/restart.

Tyler Sabourin · Dec 27, 2023

Every time I try to install a game or update a game for longer than 20 minutes my router restarts. Now I've tried restarting my xbox even hard restarting it then I restarted my router and that didn't work I also got a whole new router and it still makes my router restart... now my xbox is off of wireless internet so it's not even connected by ethernet so I'm not sure what's the problem is it a faulty xbox? Or just really bad internet? My bother also has the same xbox as me and well his doesn't shut off the router...(Ps, my xbox usually installs/updates at 50-60mbps so i don't know what is going on.)

:)

Rodrigo Oliver

This is very strange, even more since it's a Wi-Fi connection.

And for it to happen with multiple routers, I never came across an issue like that.

Have you tried to switch your connection frequency band? From 2.4ghz to 5ghz or vice-versa?

Please, report this bug to the XBOX team: https://support.xbox.com/en-US/help/account-profile/manage-account/xbox-insider-hub-report-a-problem

Rodrigo Oliver

Hi Tyler, my name is Rodrigo.

I am sorry to hear that.

Does your router literally restart, as in, it reboots and every other device in the house loses connection, or, you lose connection within your console?

If you were wired using a LAN cable, I would suggest switching the cable.

Tyler Sabourin

Hello Rodrigo,

Yes my router literally restarts every time I try to install a game, I'm not sure how or why this is happening but it is. It doesn't reboot every device in my house it just reboots my router.

GULLYDWARF MUN

Aye sir I did all that as well. I have the UPnP turned on, have even gone about turning it off, restarting it, restarting the xbox, turning it back on, restarting the router and xbox both again along with the modem, and then did that five times to make sure
there was no leeway for error on my part.

As for my firewall, I have tried turning on and off several aspects of the security on the router, but if you have any suggestions on that I am willing to try more.

David Wirsching

Hello August J, My name is David. I am an independent advisor, happy to help you today.

Check the region and language settings. Make sure the region and language settings on your Xbox Series S are set correctly for your location. Sometimes apps may not be available in certain regions or may have different names in different languages. Check that your region and language settings are set correctly and then search for the app again in the store.

Also restart your Xbox Series S Sometimes restarting the console can fix temporary issues and make the app appear in the store again. Try turning off your Xbox Series S, unplugging it from the power source for a few minutes, and then turning it back on. Then, search for the app in the store again.

Best regards.

My xbox series S keeps making my router turn off/restart.