My xbox series s is not connecting to the network. It gives an error message of...

Hi Treva, I'm Ryan.

Are you experiencing the issue on Xbox 360, Xbox One, or Series X|S? Is there any specific error code/message? There have been a lot of reports related to backwards compatability issues recently.

If it's an Xbox One or Series X|S:
https://support.xbox.com/help/hardware-network/connect-network/xbox-one-network-connection

If it's an Xbox 360:
https://support.xbox.com/help/hardware-network/connect-network/xbox-360-network-connection

https://support.xbox.com/help/xbox-360/networking/connectivity-solutions_2

Here to help.

On your Xbox One S while connected to the network kindly test the network connection and I would appreciate it if you will be providing me the error message that you will get.

I don't actually get an error message. If I try to test network speed and statistics, it often says not available for most results. On these consoles, my NAT type is moderate and it says uPnP not successful, but no issues on the Series X. Despite saying that it's connected, I cannot connect to Xbox Live or do anything that requires an internet connection, it simply acts like it isn't connected at all.

Hi there EdgiestDart,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with connecting to the Wireless network on the Xbox One S. I recommend to try the following article: ”I
get an error message when I run the ‘Test network connection’ on Xbox One”.

Give this a try and let us know the results.

Did the restore process and it still has the same issue.

The xbox will load games but will not connect to online servers. Can't connect to any multi player online servers.

Tested With the other account and it does not work.