My XBOX Series S has a glitched screen

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work, try resetting the display by following the steps below:

"1. If there's a disc in the Xbox console, eject it.

2. On the console, press and hold the Xbox button for 10 seconds to turn off the console.

3. Press and hold the Xbox button and the Eject button until you hear a beep to turn on the console. You’ll hear one beep right away and a second beep 10 seconds later. The power light will flash on before the second beep. Don’t let go until the second beep occurs.

4. In either case, this will boot your console in low-resolution mode (640 × 480). To reset this setting, press the Xbox button to open the guide. Go to Profile & system > Settings > General > TV & display options, and then select the resolution you want from the Display dropdown."

Hi MisterPillay. My name is Kyle and I'm an independent advisor.

Can you provide some photos of this green screen issue? When and how often does this issue happen?

Thanks,
Kyle

I see, thank you for providing this photo. If it happens again, here's some things you can try:

- Try a different HDMI cable, and plug the cable into a different HDMI port on your TV.

- If possible, try plugging your Series S into a different display.

- Reset your Xbox's display setting: turn off your console by holding the power button for 10 seconds, then press and hold the power button and pair button at the same time for 10 seconds. This will boot your console in low-resolution mode. To change back to the correct resolution, go to Settings > General > TV & display options, and then select the resolution that you want from the options under Display.

I had a similar issue occur with my Series X once, and it never happened again after that, so it may just be a one-time issue. However if it does occur again you may try the above steps and get back in touch if you need further help.

Please reach back if you have any questions.

Thanks,
Kyle

The issue only happened once but later it seemed to fix itself but when it was glitching it looked like this:

But my dad has a Xbox series x s