My Xbox series a keeps crashing and taking me back to the Home Screen. What do I do?

What is persistent storage labeled as currently I only see 360 storage and local storage I am also having the same issue as the original poster but I have been trying for the past two years to fix this issue I've done a reset with everything and even a full reset and still am having the same issue I hope to have this resolved soon as I can't even play any newly released games

i've researched this problem time and time again! theres is no solution to this problem i have yet to see.

Hello Lilnugget5427,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.









Thank you for understanding.



Respectfully,



Microsoft Moderator

Hello Lilnugget5427,

Welcome to Xbox Forums. We appreciate you for sharing this with us.

We understand that you're experiencing issues with your Xbox Series S and how frustrating it can be when your games keep crashing and taking you back to the Home Screen. Let's try some troubleshooting steps to see if we can resolve the issue.

Firstly, let's check if there are any updates available for your Xbox Series S. To do this, please follow these steps:



1. Press the Xbox button on your controller to open the guide.

2. Select Profile & system.

3. Select Settings.

4. Select System.

5. Select Updates & downloads.

6. Select Console update available if there is an update available.



If there is an update available, please download and install it. This may resolve the issue.



If there are no updates available, let's try clearing the persistent storage on your Xbox Series S. This will clear the cache and temporary files on your console. To do this, please follow these steps:



1. Press the Xbox button on your controller to open the guide.

2. Select Profile & system.

3. Select Settings.

4. Select System.

5. Select Storage.

6. Select Clear persistent storage.



After clearing the persistent storage, please restart your Xbox Series S and try playing your games again.



If the issue still persists after trying all these steps, please contact Xbox Support for further assistance. They will be able to provide you with more advanced troubleshooting steps and help you resolve the issue.



I hope this helps! Let me know if you have any further questions or concerns.

Kind regards,



Microsoft Community Moderator

Ok so I waited 1 minute before I turned it back on and it didn't even take me to my home screen I'm now on a screen that asks me if I want to restart or troubleshoot my xbox because it says something went wrong and idk what to do.