My Xbox screen and sound is acting funny.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:

Confirm that both your TV and Xbox One console are turned on.

Check that your TV is set to the correct input signal (HDMI).

Check that the HDMI cable connections to your console and to your TV are secure.

Check that the HDMI cable is connected to the "out to TV" port on the console.

Try plugging the HDMI cable into a different HDMI port on your TV.

Try using a different HDMI cable to connect your console to your TV.

Try connecting your console to a different TV.

Power cycle your Xbox One: Press and hold the Xbox button  for 10 seconds to turn off the console, and then turn it on again.

if the steps above don't sort it out, please try to reset the video settings by doing the steps below.

If there's a disc in the console, eject it.

On the console, press and hold the Power button on the front of the console for 10 seconds to turn off the console.

Press and hold the Power button and the Eject button until you hear a beep to turn on the console. You’ll hear one beep right away and a second beep 10 seconds later. The power light will flash on before the second beep. Don’t let go until you hear the second beep or see the console start up in low resolution mode (the Xbox startup screen will appear slightly pixelated).

Note If you have an Xbox Series S or Xbox One S All-Digital Edition, press and hold the Xbox button  and the Pair button  instead, as your console doesn’t have an Eject button.

In either case, this will start up your console in low resolution mode (640 × 480).

I just got it back, but while it was gone I was playing COD on my girlfriends Xbox One S and now hers is acting funny, losing sound, random black bar showing up on the screen. So Im starting to think its def something with COD. Im not even installing COD
on my internal hard drive again. Strictly external drive now

My xbox one x has been acting funny since playing modern warfare as well. Constant crashes, shows no games, sound cutting out, laggy operating system. Worried it fried the internal components.

so really what your saying is i should get a new face plate and not worry about problems with the slim like RROD. also thanks.

1 & 2, Sounds like the faceplate is not sitting on the console correctly and is stopping the tray from opening.

3, Not sure about that one, but it sounds as though this is connected to the faceplate also. Usually consoles shut down because they are overheating so I am wondering if the faceplate is somehow affecting the power button also.


(Do any of the light on the RROD light up at all when it shut down?, or does the light on the power unit change colour?).

4, The slim is definitely an improved design, like all electronics they can fail but touch wood mine has been great so far.

5, The slim can get the RROD (or RDOD) but its much more seldom than used to occur with the older design units.


But if you are unlucky and something goes wrong the console, it is covered by a standard warranty for a year. There was an extended 3 year warranty for the RROD but I'm unsure if this applies to the 's', hopefully someone else can clarify that.