My Xbox says that there is a message that is unread and it will not go away. How do I get...

Discus and support My Xbox says that there is a message that is unread and it will not go away. How do I get... in XBoX on Consoles to solve the problem; So my Xbox One S 2 years ago got a message notification icon on the "Parties & chat" tab. This icon has never left. At first, I read on the forums that... Discussion in 'XBoX on Consoles' started by liamrczyk, Aug 6, 2021.

  1. liamrczyk
    liamrczyk Guest

    My Xbox says that there is a message that is unread and it will not go away. How do I get...


    So my Xbox One S 2 years ago got a message notification icon on the "Parties & chat" tab. This icon has never left. At first, I read on the forums that to wait and it would just go away in a week or a month. So after about a couple of months, it was still there. I've tried a bunch of different things to help resolve the situation, nothing worked. In some other Microsoft Forums, people seem to have the same issues as me but those posts were usually from 2015, which meant most of those apps and websites have either shut down or lost a specific function because Microsoft doesn't support it anymore, or because it changed.

    I've checked every single one of my chats, and there were no unread messages. Also, when I hopped on the Xbox App on my phone, it would only show the notification if I had just signed in. The Xbox app on my PC shows there is a message notification icon, and sure enough, when I checked my messages, there are no new messages. I've reset my Xbox's settings and reset my account settings like privacy and notifications to see if that fixed it, and it didn't.

    How can this be fixed because I haven't heard of anyone who had this problem as long as I, most of the posts I've seen only lasted from a week to 4 months.

    This is what I'm talking about in the picture.


    My Xbox says that there is a message that is unread and it will not go away. How do I get... [​IMG]

    :)
     
    liamrczyk, Aug 6, 2021
    #1
  2. EnenDaveyBoy Win User

    Anyone else have this issue?

    I have the message issue, on the dashboard it says theres a message, when I go to the friends panel it says there is no message, on smart glass it says there are no messages, none of my messages are howing as unread on the console, no idea how long I have
    had it but its been a while, I am used to it now.
  3. AridLizard Win User

    Messaging bug?

    I encountered this bug today and I had an unread message that would not go away.

    so I clicked where it said 1 unread message and it took me to a chat (I'm pretty sure I'd already read it) and the notification went away.

    maybe this will work for you as well
  4. Defy Lightning Win User

    Can microsoft give refunds?

    Games on demand getting disc unreadable? The only downloaded game I had that message pop was Yugioh. It doesn't even make sense. How is the disc unreadable if it's a file on my Xbox? Silly Microsoft.

    To answer your question, Microsoft doesn't give refunds. What did support tell you do?
  5. maxen Win User

    Xbox one messaging assistance need

    Hello,

    When you go to check the messages, make sure you open up each individual thread - it could be an older message that the system is unread, so on the face of it when you open the messages tab they all look to be read but there's an unread one hiding in there.

    If it's not that:

    If you have an Xbox 360 boot it up (or start a backwards compatible game on Xbox One) and see if there are any pending friend requests or voice messages that are unread. That could be contributing to the number.

    Let us know how you get on.
  6. DigitalAssassin Win User

    problem with game bought on demand

Thema:

My Xbox says that there is a message that is unread and it will not go away. How do I get...

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