my Xbox rewards points were not paid

Hello,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
for the inconvenience.

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalogue by the end of June.

For help with the rewards pogram, you would need to post in the Xbox Rewards Questions support forum.

They don't expire the ones you paid for do they? And would points from Bing rewards count as paid points or not?

Hi,

there is a way to purchase it in a different way: The Microsoft Rewards program.

Earn points every day and then you can get the subs with the Rewards points.

I can't really remember the last time I've paid for my Game Pass Ultimate sub !

Don't forget to use the Rewards app for Xbox and the mobile app to earn even more points.

For help with the Rewards program, it's best to post in the Xbox Rewards Questions forum.

All Microsoft points were deposited as of August 2013 with Microsoft points were discontinued and the program switched to Rewards credits. So your points would have been deposited several years ago.