My Xbox Rewards points never got deposited into my Microsoft Account currency

For help with Rewards program offers, you'll want to post in the Xbox Rewards Questions forum.

Rewards credits are not like Microsoft Rewards points. The credits are deposited directly into your Xbox account as currency.

Thanks, that's mean for 50,000 rewards credits they will be directly deposited as USD $50 to my account? (I'm in the US)

Hello Qui Tu,

Apologies for the inconvenience. Your remaining Credits from your opt out in early June were scheduled to be deposited at the end of June deposit. However, due to a maintenance issue that arose at the end of last month, we were unable to process that deposit
cycle in the expected time frame, and it was postponed. This deposit has been rescheduled to occur at the end of July, at the very latest. Again, we apologize for any inconvenience caused by this delay.

Hello GustavoRS14,

Since you do not have a BRL Microsoft Payment Account for us to deposit currency into, we cannot complete a deposit. We can only deposit into Microsoft Payment Accounts that have a currency that matches your Rewards Account's local currency (BRL). We cannot
deposit into other payment accounts like Credit Cards or PayPal accounts or Microsoft Payment Account of a different currency, like USD. This was mentioned in the FAQ:

How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?

In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.

Hello StockyMist28755,

As stated in the FAQ, we can only deposit Rewards Credits as currency into a Microsoft payable account. Since you do not have any Microsoft payable accounts, we cannot complete a deposit. We cannot deposit into other payable accounts, like Credit Cards or
paypal accounts.

How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?



In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.

Hello EmanueleL89,

We can only deposit Rewards Credits into a Microsoft payment instrument. Since you do not have any Microsoft payment accounts available, we cannot complete a deposit of Rewards Credits as currency. We cannot deposit into other payment instruments like paypal
or credit cards. This is outlined in the FAQ:

How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?



In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.