My Xbox Rewards Have Stopped Tracking my Game Pass Quest games played

Discus and support My Xbox Rewards Have Stopped Tracking my Game Pass Quest games played in XBoX on Windows to solve the problem; This is a recurring issue. Four weeks ago my all my progress for the month of January was reset. My 4X streak was wiped out and all the games I had on... Discussion in 'XBoX on Windows' started by Cyhort, Mar 2, 2025.

  1. Cyhort
    Cyhort Guest

    My Xbox Rewards Have Stopped Tracking my Game Pass Quest games played


    This is a recurring issue. Four weeks ago my all my progress for the month of January was reset. My 4X streak was wiped out and all the games I had on my 4 and 8 monthly games quest were erased as if I'd never played them. Two days ago, Feb 28th, my Game Pass Quest stopped tracking the games I played entirely. I'll play a game pass game for more than 15 minutes and it won't show up in my monthly games played list on the rewards page and the quest for playing a game every day won't track. I just lost another 3X multiplier because of this. I've tried all the fixes I could find online, resetting my router, clearing the local save cache, hard resetting my Xbox, signing out of my profile. None of it worked. I submitted a support ticket to the Microsoft Rewards support page over a day ago and I haven't heard anything back, nor have I gotten any automatic email that says my ticket was even sent it. I just sent in another ticket, this time I took a picture of the confirmation screen. My support number is 7068945119. So please don't give me a boilerplate response telling me to contact rewards support because they aren't answering me and according to a thread I found on the Xbox support page which also has no answers, no one who has this problem is getting a response from rewards support.

    I know this sounds like a minor issue, but I don't make much money and I rely on the rewards program to cash in the points for gift cards so I can buy games I otherwise wouldn't be able to easily afford. But even if I didn't, the rewards program should work the way it's supposed to. I never had this problem in all the years I've been using Microsoft Rewards on Xbox until this last overhaul of the entire rewards program, which I'm already not too fond of in general. I would really love some help, or at least for someone to check and see if anyone at rewards support has even gotten my ticket.

    :)
     
    Cyhort, Mar 2, 2025
    #1
  2. boomhauer63 Win User

    My Xbox Rewards Have Stopped Tracking my Game Pass Quest games played

    Ditto! I have experienced exactly what you've described here, I also play on PC and that has stopped tracking also.
  3. º¿º Win User

    My Xbox Rewards Have Stopped Tracking my Game Pass Quest games played

  4. K4rn4ge Win User

    My Xbox Rewards Have Stopped Tracking my Game Pass Quest games played

    I'm having the same exact problem. Hopefully they can fix this for us soon!
  5. BarrelBurrito01 Win User

    Gamepass quests

    The game pass quests will still be tracked even if they aren't showing in the rewards app. When I joined game pass it took about four days for the quests to show up. While I was waiting I searched online for a solution and came across the list of quests.
    Anyways I did the quests, got the achievements then when the app finally updated. My status was tracked and all I had to do was unlock my points.
  6. XBF Brad A Win User

    game pass quest not tracking

    Hello There,

    Sorry for the issue with quest not tracking. It can sometimes take a while for it to register. Mine have sometimes showed up 24-48 hours later as completed. You can check the Link on

    game pass quest,
    it has frequently asked questions.

    Question is how do I know if I've completed my quests?

    Don’t worry! Microsoft is tracking the Quest activities and will reward users appropriately if all Quests are completed.

    Hope this helps.

    Thanks,

    Brad

    Xbox Forum Team
Thema:

My Xbox Rewards Have Stopped Tracking my Game Pass Quest games played

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