My xbox rewards are not being recognized or deposited

Hello Hope Sanches,

You are registered as a US Rewards Member. Therefore, only your purchases in USD are eligible for Rewards. Since your purchases were made in a non-US currency, they were not eligible for Rewards. Furthermore, your deposits will currently fail since your
Microsoft Account is set to a different region than your Rewards Account. This means that when we attempt to deposit Credits in USD from your Rewards Account into your Brazilian Microsoft Account, the deposit will fail since your Microsoft Account will not
accept that currency type.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (
https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours. While you will lose your progress by starting a brand new account, you can start earning Rewards Credits
that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
If your join date shows a specific date and not a date of "???", then your account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account
to your new one.

It takes about 96 hours for the Rewards program to recognize changes in your account. So since you added the card 2 days before the deposit, it would not have been enough time to make it for that deposit.

good luck, I've been trying for 6 months! Microsoft arnt bothered about this program! it would be different if couldn't make a purchase they would soon sort that out.😡

Hello Raving Cats 16,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

Hello Mr Hairs,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
on by another team. While they have been able to provide fixed deposits in the past, like your previous deposit, at the current point in time they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.