My Xbox Reward shows the message, that i cant receive Payments

Discus and support My Xbox Reward shows the message, that i cant receive Payments in XBoX Rewards & Social to solve the problem; Hi, my Xbox Live rewards show me the message, that i cant receive Payments and i have to check my informations. I checked my Informations and they... Discussion in 'XBoX Rewards & Social' started by DExcite, Dec 17, 2016.

  1. DExcite
    DExcite Guest

    My Xbox Reward shows the message, that i cant receive Payments


    Hi,

    my Xbox Live rewards show me the message, that i cant receive Payments and i have to check my informations. I checked my Informations and they are correct.

    :)
     
    DExcite, Dec 17, 2016
    #1
  2. m_slender
    m_slender Guest
    Did you get your freebies from Xbox Live Rewards 5yr celebration?

    you sure? have you checked your rewards statements/ history? maybe you aren't paying attention when you buy stuff, and seeing the payment source. just trying to think of something. i've never had any issues with getting my credits. i usually get enough for a free movie rental a month.
     
    m_slender, Dec 17, 2016
    #2
  3. Steev84
    Steev84 Guest
    Did you get your freebies from Xbox Live Rewards 5yr celebration?

     
    Steev84, Dec 17, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    My Xbox Reward shows the message, that i cant receive Payments

    Hello DExcite,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
    to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
    while our other team works on a solution.
     
    XBLRewards8, Dec 20, 2016
    #4
  5. XBLRewards8 Win User

    My Xbox Reward shows the message, that i cant receive Payments

    Hello DExcite,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
    to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
    while our other team works on a solution.
  6. Dirrty-F6E1FAC1-AC4A Win User

    Unable to redeem gems for 10,000 reward credits

    I got this message also and noticed my gems show as redeemed. How will I know it got submitted and how and when do you actully receive these reward credits?
  7. Cowgrlzroc Win User

    Anthem pre-order

    Several people have reported this message, and I received one as well. Payment was already deducted from my account. Use the link they provided in the text message (or log into your account) to make sure the payment shows up on your Microsoft account
    as a completed payment. Continue to monitor the account, and contact customer support if you are double billed. See you in Anthem!!

    Best wishes,

    Cowgirl.
  8. DifferentLife Win User

    Can't purchase points with PayPal, even though I did a few minutes ealier.

    Ok, so I tried removing my payment option, and then putting it back in, but then I get this message

    'The reward method you chose is not authorised. Please use another reward method to request your cashback reward. If you get this message multiple times, contact customer support.

    Message 8017'

    Geez, I thought they'd be more than happy to take my money...
  9. Nkosana23 Win User

    When do i get my month of xbox gamepass?

    Hi. My name is Brilliant and I am happy to assist you today.

    You must have received the code via Xbox system message after full payment was received.
Thema:

My Xbox Reward shows the message, that i cant receive Payments

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