My Xbox removed all my accounts

Yeslam · Mar 2, 2023

So today I opened my Xbox and all of my accounts where gone. Noone touched it, Noone played with it, and Noone deleted the accounts. I can't remember my email address but I do have the associated email, but I still can't see the email, is there any way to retrieve it?

:)

Rostom L

Hi Yeslam!

Sorry to hear about what happened. Please be informed that in recovering our accounts, we must know the correct email address of the account because it’s the primary key in finding our account through the system to begin with the recovery. You may check your devices or email clients to see your emails and email history then try to sign them in one by one through the Microsoft website here https://account.microsoft.com/ and check which one is your correct Xbox profile.

You may also try to enter your phone number, alternate email address or gamertag through this link https://account.live.com/username/recover to find your account.

Mister Darcy-9112DFB

Greetings, Nedwardakilla! Thank you for reporting this issue to us. As Raett mentioned you will need to get in touch with phone support to file an unauthorized access claim. They will be able to assist you further with this. Please also make sure to take
a look at this page for more information on how to secure your account:
http://xbox.com/security. Hope this helps! Please let us know if you have any further questions.

Jacyintha

You will need to call phone support. They will file an unauthorized access case.

Forums can't really do anything with this :/

Dericka

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. Let's try to troubleshoot.

Don't worry we will fix this together. Please make sure you can sign in all your profiles. Let's try to restore the console back to factory defaults but we will select keep my games and apps so it won't remove your games and progress.

Please follow the steps here:

- Press the Xbox button to open the guide.

- Select Settings

- Select System

- Select Console info & updates

- Select Reset console

- Select Keep Games and Apps

After this, you will have to sign in again with your email and password. Then please try to readd your friends again. Thanks!

Sly Impact

Because of this so called "hacker" (a not very smart one at that) it shouldnt be now hard to find this guy since he/she added their own friends.

Another thing, this is VERY IMPORTANT, make sure, that the password you had for this LIVE account isnt the same for any other account purpose on the internet, i.e social sites

My Xbox removed all my accounts