My Xbox one X doesn't recognize my DTS/Atmos license. I have both. I don't want to believe...

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with your DTS a nd Atmos license.

Have you tried checking the account if it has the active license? I believe you would need to check this from the app itself. If you have other accounts, try checking them as well as it might be on a different account.

You can also do a reset on the Xbox as part of troubleshooting.

NOTE: This will remove the profiles on your console, make sure that you remember the email and password to your account.

No data or game saves will be lost doing this, everything is backed up to the cloud servers.

1. Press the Xbox button to open the guide.

2. Select Settings.

3. Select System.

4. Select Console info

5. Select Reset console.

6. Select Reset and keep my games & apps

This will also help sync the data on your console properly.

My Xbox One X is connected to my receiver. When I try to setup Atmos in the audio settings Xbox One X says that my receiver, Denon AVR-4300H, does not have Atmos capability. I am only allowed to choose DTS for the bitstream sound output. Atmos works fine
with my Samsung 4K player so I know it is an Xbox One X issue.

The Dolby App does not give any error until I try to view the demo videos where it flashes, "you are not viewing this video on Dolby Atmos." It plays the demo video on DTS instead.

My Xbox One X is connected to my receiver. When I try to setup Atmos in the audio settings Xbox One X says that my receiver, Denon AVR-4300H, does not have Atmos capability. I am only allowed to choose DTS for the bitstream sound output. Atmos works fine
with my Samsung 4K player so I know it is an Xbox One X issue.

The Dolby App does not give any error until I try to view the demo videos where it flashes, "you are not viewing this video on Dolby Atmos." It plays the demo video on DTS instead.

I'm having the same exact issue.

Hi

I have the same problem like you. I have an Xbox One X connected through HDMI cable to an Onkyo amplituner 7.1 which is capable to decode Dolby Atmos & DTS X.

I have installed Dolby app on my Xbox to get Dolby atmos sound and the result was that I have on all the games no matter if these are with sound in Dolby Atmos or not only in Dolby Atmos.

Is very strange to get that. I have supposed that when I buy a game with sound in Dolby Digital 5.1 to have Dolby Digital 5.1 and when I buy games in Dolby Atmos to get Dolby Atmos in my amplituner Onkyo.

The same problem I have with all the movies from Netflix. I installed the Netflix app on my Xbox One X and now all the movies I see have sound in Dolby Atmos, even if in the name of the movie on Netflix it is said the sound is recorded only in Dolby Digital
5.1.

What to do in that situation ?......I have tried every settings on my Xbox without any result.......When I put settings on output sound in Xbox everything I played is all in Atmos.

Like you said: "We don't need everything to be upscaled to Atmos, we just want Atmos to work on stuff that is Atmos as it should!"

Thanks in advance for everybody give me every piece of advice

Romeo.

How hard is it to write a program more professionally expressing what this is in real world terms:

1. Audio sensors, listen for coded audio.

2a if coded audio then detect language of code:

2aI if dolby language detected. Set output to Dolby Headphones,

2aII If DTS language detected ,set output to DTS.

2b if uncoded. Set output to Windows Sonic.

I bought both the license from Dolby with the Dolby Atmos Headphone app and from DTS with the DTS Headphone X App. And I still have to play security games with Xbox?

There is one thing Xbox has that (i guess) professional audio equipment doesn't: versatility. You'd think it would have the ability to detect audio codes and adjust just the output setting to match the codes. The Xbox Prime (the one we used to call the Xbox One before the 360's successor appropriated that name) DOES have the ability to convert DTS to Dolby if Dolby is selected on and DTS is selected off. (And vice versa)

Isn't converting DTS to Dolby conversions and vice versa more complex that pairing the right headphone app with the media it is currently playing. I paid for the license to convert communal coded sound to headphone surround, yet i don't have the ability to autodetect sound codes, but professional sound equipment can?